Field Service East 2024

August 13 - 15, 2024

JW Marriott Orlando Bonnet Creek Resort & Spa, FL

Our Speakers

Past Speakers (2019)

Hank Stokbroekx, VP Enterprise Services at Huawei

Hank Stokbroekx

VP Enterprise Services
Huawei

John Naar, VP Technical Support Services at IBM

John Naar

VP Technical Support Services
IBM

Laura McCarty, Senior Director CX at Cisco

Laura McCarty

Senior Director CX
Cisco

Lien A. Randle, Director, Contracts and Training & Development, Elevator/Escalator Division at Mitsubishi Electric

Lien A. Randle

Director, Contracts and Training & Development, Elevator/Escalator Division
Mitsubishi Electric

Bob Horton, Director of Field Service Operations at ABB

Bob Horton

Director of Field Service Operations
ABB

Allen Filson, Director, Professional Services at Canon Solutions America

Allen Filson

Director, Professional Services
Canon Solutions America

James McAnally, VP at Hewlett Packard Enterprise

James McAnally

VP
Hewlett Packard Enterprise

Juliet Pagliaro Herman, Director of Service Marketing and Product Management at Johnson Controls

Juliet Pagliaro Herman

Director of Service Marketing and Product Management
Johnson Controls

Amanda Moore, Head of IT, Customer Solutions, Support & Field Service at Schneider Electric

Amanda Moore

Head of IT, Customer Solutions, Support & Field Service
Schneider Electric

Paul Hatfield, Director of Field Service at New Holland North America

Paul Hatfield

Director of Field Service
New Holland North America

Neil Johnson, Director of Professional Services at Hardinge

Neil Johnson

Director of Professional Services
Hardinge

Rich Smith, VP Product & Services at Komatsu America Corp.

Rich Smith

VP Product & Services
Komatsu America Corp.

Carlos M. Gomez, Regional Services Executive, North America at Baker Hughes, a GE Company

Carlos M. Gomez

Regional Services Executive, North America
Baker Hughes, a GE Company

Jon Kent, Corporate Manager Field Service and Mobility at Cox Communications

Jon Kent

Corporate Manager Field Service and Mobility
Cox Communications

Michelle Vaccarello, VP Shared Services at Ricoh Americas

Michelle Vaccarello

VP Shared Services
Ricoh Americas

Sergio Frias, VP of Supply Chain at De Havilland

Sergio Frias

VP of Supply Chain
De Havilland

Bob Sucaet, Vice President, Global Flow Lifecycle Services at Emerson Automated Solutions

Bob Sucaet

Vice President, Global Flow Lifecycle Services
Emerson Automated Solutions

Zed Penn, Customer Success Manager at BD Life Sciences

Zed Penn

Customer Success Manager
BD Life Sciences

Gregory Knight, Chief Customer Officer and SVP of Sales, Marketing, Customer Service and Claims at CenterPoint Energy

Gregory Knight

Chief Customer Officer and SVP of Sales, Marketing, Customer Service and Claims
CenterPoint Energy

Marlene Kolodziej, AVP, End User Services, Enterprise Technology Services, Office of CIO at Northwell Health

Marlene Kolodziej

AVP, End User Services, Enterprise Technology Services, Office of CIO
Northwell Health

Sophia Williams, VP and General Manager, Telecom and Technology Business Unit at NCR

Sophia Williams

VP and General Manager, Telecom and Technology Business Unit
NCR

Arnaud Allouche, VP Global Service Operations at Hitachi Vantara

Arnaud Allouche

VP Global Service Operations
Hitachi Vantara

Craig Bruns, Vice President, Customer Support at Crown Equipment Corporation

Craig Bruns

Vice President, Customer Support
Crown Equipment Corporation

David D. Douglas, VP Service Management at Scientific Games

David D. Douglas

VP Service Management
Scientific Games

Eduardo Vasconcelos Bezerra, Customer Operations Director, Latin America at Lexmark

Eduardo Vasconcelos Bezerra

Customer Operations Director, Latin America
Lexmark

Thomas Maiello, Director, Global Product Support at Smith's Detection

Thomas Maiello

Director, Global Product Support
Smith's Detection

Greg Parker, Director of Services at Thermo King

Greg Parker

Director of Services
Thermo King

Mary Flake

General Manager, Service Operations
Comfort Systems USA

Jay Kriner, Service Manager at Conair

Jay Kriner

Service Manager
Conair

Sarah Wright, Director, Global Customer Support, Healthcare Informatics at ResMed

Sarah Wright

Director, Global Customer Support, Healthcare Informatics
ResMed

Ira M. Busman, VP Customer Service at Okuma America

Ira M. Busman

VP Customer Service
Okuma America

Eric Rivas, Director of Service at Laird Controls

Eric Rivas

Director of Service
Laird Controls

Vincent J. Canino, President & COO at Smardt

Vincent J. Canino

President & COO
Smardt

Brian Heaton

Senior Manager, Field Service
Omnicell

Chris Varley, Director, Field Service at Catalina

Chris Varley

Director, Field Service
Catalina

Nicole T. Carter, AVP of Customer Care at Chesapeake Utilities Corporation

Nicole T. Carter

AVP of Customer Care
Chesapeake Utilities Corporation

Brandy Moore, VP Global Service and Aftermarket, Global Sign & Graphics at Gerber Technology

Brandy Moore

VP Global Service and Aftermarket, Global Sign & Graphics
Gerber Technology

Chris Bade, VP Field Service & Customer Support, Detection Systems at Analogic

Chris Bade

VP Field Service & Customer Support, Detection Systems
Analogic

John L. Corliss, VP Global Service & Sales Operations at Fluidigm

John L. Corliss

VP Global Service & Sales Operations
Fluidigm

Kevin Garell, Service Operations Manager at Boston Dynamics

Kevin Garell

Service Operations Manager
Boston Dynamics

Valtteri Vesikallio, SVP, Global Services at Hyland Software

Valtteri Vesikallio

SVP, Global Services
Hyland Software

Robert Willard, Senior Manager of Global Service Accounts and CXM Practice at Coherent

Robert Willard

Senior Manager of Global Service Accounts and CXM Practice
Coherent

Maria Pallotta, Chief of Staff at Canopy Lawn Care

Maria Pallotta

Chief of Staff
Canopy Lawn Care

Syd Briggs, General Manager at Steele-Waseca Cooperative Electric

Syd Briggs

General Manager
Steele-Waseca Cooperative Electric

Tom Voirin, Former Director, Software & Service Support at Philips Healthcare

Tom Voirin

Former Director, Software & Service Support
Philips Healthcare

Bruce Breeden, President at Field Service Resources

Bruce Breeden

President
Field Service Resources

Dan Devone

Five-Time Emmy Award-Winning Television Sportscaster
NBC Sports

Hari Subramanian, Founder & CEO at Turbo Systems

Hari Subramanian

Founder & CEO
Turbo Systems

Andrew Thomas, Product Manager for FSM and CX at Mize

Andrew Thomas

Product Manager for FSM and CX
Mize

John Tardy, Principal Consultant at Starr & Associates Management Consulting

John Tardy

Principal Consultant
Starr & Associates Management Consulting

Marne Martin, President, IFS Service Management Business Unit and CEO at IFS and WorkWave

Marne Martin

President, IFS Service Management Business Unit and CEO
IFS and WorkWave

Michael Blumberg MBA, CMC, CMO at Mize

Michael Blumberg MBA, CMC

CMO
Mize

Gregory Ratcliff, Global Director, Advanced Data Analytics at Vertiv

Gregory Ratcliff

Global Director, Advanced Data Analytics
Vertiv

Sarah Nicastro, Field Service Evangelist at Future of Field Service

Sarah Nicastro

Field Service Evangelist
Future of Field Service

Niraj Kadakia, Senior Director Ecosystem Solutions and Success at Software AG USA

Niraj Kadakia

Senior Director Ecosystem Solutions and Success
Software AG USA

Steve Smith, Vice President, Strategic Industries at ClickSoftware

Steve Smith

Vice President, Strategic Industries
ClickSoftware

Aaron Slack

CTO
Oscar Larson

Rob Brewster, CEO at GoFormz Mobile Forms

Rob Brewster

CEO
GoFormz Mobile Forms

Sigi Wise, Co-Founder at Uptima

Sigi Wise

Co-Founder
Uptima

Kim Fenrich, Industrial Automation Service Product Manager - Simulation Technologies at ABB

Kim Fenrich

Industrial Automation Service Product Manager - Simulation Technologies
ABB

Lu Athnos, Operations Manager of Field Service at ABB

Lu Athnos

Operations Manager of Field Service
ABB

Michael Mendoza, Field Service Practice Lead at Hitachi Solutions America

Michael Mendoza

Field Service Practice Lead
Hitachi Solutions America

Marco Della Torre, CTO at Derive Systems

Marco Della Torre

CTO
Derive Systems

Rohit Joshi

SVP Supply Chain Transformation
Entercoms

Peter Rifken

Senior Solutions Engineer
Quick Base

Eric Ogilvie

Senior Solutions Consultant
Quick Base

Wes Jenkins

Senior Solutions Consultant
Quick Base

Karen Mehal, Vice President, Field Service Lightning at Salesforce Service Cloud

Karen Mehal

Vice President, Field Service Lightning
Salesforce Service Cloud

JP Rosato, Founder and CEO at Sitehands

JP Rosato

Founder and CEO
Sitehands

Doug Turtz, Chief Revenue Officer at Sitehands

Doug Turtz

Chief Revenue Officer
Sitehands

Adam Wolfe

Network Quality Manager
Catalina

Len Vanderhulst, Head of Service Americas at Eppendorf

Len Vanderhulst

Head of Service Americas
Eppendorf

Jeff Wald, President and Co-Founder at WorkMarket

Jeff Wald

President and Co-Founder
WorkMarket

Charles Hughes, Vice President, Technical Site Services at Acuative

Charles Hughes

Vice President, Technical Site Services
Acuative

Wayne Fowler, National Service Manager at Mettler-Toledo Product Inspection

Wayne Fowler

National Service Manager
Mettler-Toledo Product Inspection

Balaji Govindhan, Senior Manager, Digital Field Experience at Ameren

Balaji Govindhan

Senior Manager, Digital Field Experience
Ameren

Sid W. Hite III, COO at NuMoon Technologies

Sid W. Hite III

COO
NuMoon Technologies

Justin Hester, Digital Transformation Director at PTC

Justin Hester

Digital Transformation Director
PTC

Ross Brewer, National Service Director at Belimed

Ross Brewer

National Service Director
Belimed

Michael Lawrence

Senior Director, Global Service Support and Development
SCIEX

Sara Mueller, Portfolio Director, Program Development at Field Service Events

Sara Mueller

Portfolio Director, Program Development
Field Service Events

James Joyner, Vice President – Global Operational Excellence at Astec Industries, Inc.

James Joyner

Vice President – Global Operational Excellence
Astec Industries, Inc.

Andy Wight

Service Product Portfolio Director
SCIEX

Audrey Wisniewski, Business Analyst at Oscar W. Larson

Audrey Wisniewski

Business Analyst
Oscar W. Larson

Danny Dailey, Senior Manager, Technical Operations at Electrolux Major Appliances

Danny Dailey

Senior Manager, Technical Operations
Electrolux Major Appliances

Sumair Dutta, Director of Digital Transformation at ServiceMax

Sumair Dutta

Director of Digital Transformation
ServiceMax

Rob Meredith, Managing Partner & Field Industry Evangelist at Bolt Data

Rob Meredith

Managing Partner & Field Industry Evangelist
Bolt Data

Matthew Duffey, Intelligent Operations Manager at BP

Matthew Duffey

Intelligent Operations Manager
BP

Rick Cardinal, Technical Service Manager at Polaris

Rick Cardinal

Technical Service Manager
Polaris

Joshua Goodstein, Director of Solution Engineering at SightCall

Joshua Goodstein

Director of Solution Engineering
SightCall

Cathy Klein

Global Transformation Leader, Strategic Management Office
Sensormatic by Johnson Controls

Bill Pollock, President & Principal Consulting Analyst at Strategies For Growth

Bill Pollock

President & Principal Consulting Analyst
Strategies For Growth

Jiawei Chen, Global Strategic Marketing Manager, Service Business and Customer Experience at SCIEX

Jiawei Chen

Global Strategic Marketing Manager, Service Business and Customer Experience
SCIEX

John Pastorik, Senior Territory Service Manager, Southeast Region at Omnicell

John Pastorik

Senior Territory Service Manager, Southeast Region
Omnicell

Emily Hackman

Director Global Marketing
Astea International

Erik Schranz, Senior Manager, Customer Service & Technical Field Service at PROCEPT BioRobotics

Erik Schranz

Senior Manager, Customer Service & Technical Field Service
PROCEPT BioRobotics

Mike Kavanagh, VP, Enterprise Sales at ProntoForms

Mike Kavanagh

VP, Enterprise Sales
ProntoForms

Kevin Kelley, Safety & Health Manager at Smart Care Equipment Solutions

Kevin Kelley

Safety & Health Manager
Smart Care Equipment Solutions

Sidney Lara, VP of Service NA at Rational

Sidney Lara

VP of Service NA
Rational

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.

Our Sponsors:

Panasonic Connect

ServiceMax, a PTC Technology

Top Tempo Technical