Field Service East 2024 Blog

The next Field Service event is happening at the Marriott Hilton Head Resort & Spa on Hilton Head Island, SC from August 15th to 17th. As the premier conference for leaders in customer success, service, and support, field service professionals like you won’t want to miss out. The conference will cover some of the most important topics in the field service sector, including new models of service and the latest applications of innovative technologies. But if that isn’t enough for you to attend, we’ve identified 10 reasons for you to attend Field Service Hilton Head 2023.

Field service technicians are often required to work in challenging environments while also serving as brand ambassadors for the field service organization. In today’s field service environment, technicians often depend heavily upon the organization’s deployed technologies to interact with customers, gain assistance while in the field, and improve first-time fix rates.

As the field service industry continues to grow, there is a vital importance of integrating more young professionals and women in order to stay competitive against industry leaders. By enforcing effective training efforts, brands will begin to see increases in work quality and experience. This article will discuss knowledge management strategy as it pertains to bettering training methods from one generation of technicians to another.

In recent years, automation technology has posed huge benefits to the field service industry. Transitioning overly complex work to AI has already been proven to increase efficiency and productivity, but what about the less-talked about benefit? The increased use of automation has begun to attract more tech savvy young adults to learn new career paths. By reading this article, you will learn how this secondary benefit can positively impact the growth of the field service industry.

When it comes to the world of field service, we know that diversity is important. Female field service technicians are a minority in the US, but they play an integral role in the success of many businesses. In this article, we explore how to recruit and retain more female field service technicians.

With the rising demand for environmentally friendly transportation options, brands like Volvo are ensuring their electric trucks are ready for extreme field service conditions by implementing a rigorous testing process. Learn more about their preparations and what this could mean for the future of transportation.

The open architecture model is a method of designing and deploying airport security systems that enables multiple vendors to provide components to integrate with one another. This approach has been shown to improve the speed at which airports can upgrade their safety features, potentially improving response times for those responsible. Read this article to find out how open architecture improves airport security by providing a framework for the implementation of new detection technologies as well as upgrades and updates to existing ones.

The military has historically driven technological innovation, and one of its most recent innovations is a partnership with Verizon. This quick read will give you an insight on what the military has done to facilitate technological innovation and where they are today. You’ll also get an inside look at how field service is evolving thanks to digital technology.

In the field service industry, it only takes a fraction of a second for an equipment failure or other problem to ruin an otherwise successful job. But this situation might be about to change thanks to the recent announcement from healthcare brand Varian. This article explores how a merger deal between Varian Medical Systems and Siemens Healthineers can help bring better care to more cancer patients across the US and around the globe.

In an effort to make sure those people choosing rail travel can do so worry-free, Hitachi has stepped up their game with new deals and digitized existing operations. This article will zero-in on the efforts taken by Hitachi to improve railway maintenance around the world.

Manual processes are of primary concern at organizations that are still working to turn their field service operations into profit centers. This is most often achieved by switching from the old break-fix model to long-term contracts that guarantee uptime, and this model is only achievable with predictive maintenance and automation.

One of the most pressing challenges in the field service industry is the struggle to find and retain talented technicians. Veteran technicians are retiring at an unprecedented rate, so companies are striving to find ways to pass their knowledge on to the next generation.

In the field service industry, remote diagnostics is the process of diagnosing problems with machines and devices from a distance. This is often made possible through software or embedded sensors on machines. Increasingly, this is made possible through remote monitoring and Internet-of-Things (IoT) devices, which can broadcast status updates to the manufacturer through the internet.

Service teams that successfully adapted to the conditions brought on by the pandemic continued to deliver exemplary service to their customers in 2020 and 2021. When the pandemic hit, these companies took stock of their surroundings and immediately searched for ways to change. Now, it’s time for field service organizations to apply the lessons they’ve learned over the past two years to build more agile and resilient operations.

The field service industry has long been dominated by men. Women have made significant progress occupying field service positions in recent years, but they still face significant challenges at every level of the organization. Here’s what women leaders in field service say other women can do to continue to breakthrough in the industry.

AR has been adopted in varying degrees across field service organizations. Some companies employ AR only as a training tool, whereas others have incorporated it into their day-to-day service operations. But to be effective at scale, field service AR solutions must be integrated into the organization’s field service workflows. This requires them to be integrated into existing technology systems.

A worthwhile long-term investment with high ROI, predictive maintenance comes with implementation challenges – uncover its real cost with these key insights.