10 Reasons to Attend Field Service Hilton Head 2023
The next Field Service event is happening at the Marriott Hilton Head Resort & Spa on Hilton Head Island, SC from August 15th to 17th. As the premier conference for leaders in customer success, service, and support, field service professionals like you won’t want to miss out.
The conference will cover some of the most important topics in the field service sector, including new models of service and the latest applications of innovative technologies. But if that isn’t enough for you to attend, we’ve identified 10 reasons for you to attend Field Service Hilton Head 2023.
1. You’re Invested in Technician Retention
Technician retention is an important factor in field service because it ensures that the technicians are properly trained, experienced, and motivated to deliver excellent service. It also helps provide customer satisfaction as experienced technicians can quickly solve customer issues.
Some field service organizations are struggling to retain their technicians. Many technicians are beginning to age out of the workforce, and fewer younger technicians are signing up for jobs.
Leaders at the next Field Service event will address this challenge head-on with key recommendations about job incentives, training, and mentorship, as well as knowledge retention and augmentation. They’ll also address the role of automation and self-service in helping technicians handle their large workloads.
2. You Want to Deliver More Proactive Service
Proactive, preventive, and predictive maintenance are now critical to maintaining customer uptime. They are also becoming much more common methods of service delivery as more companies adopt monitoring technologies like digital twins, IoT sensors, and proprietary software.
This mode of service has been identified as a top industry driver this year. Leaders at the event will address topics like lowering operational costs through data analytics, as well as preventive and predictive maintenance.
3. You’re Ready to Develop New Service Business Models
Field service operations have more opportunities than ever to increase service revenue through automation, servitization, and new service models. If your company is interested in developing new business models, you’ll get plenty of helpful information about how to boost revenue, especially through the use of new technologies.
The agenda for August 17th is also dedicated specifically to service optimization and new business models designed to scale service and meet customer demands. Join the conference for open round tables and in-depth discussions about this topic.
4. You’re Ready for New Applications of AI and Machine Learning
In recent years, many respondents in WBR Insights Field Service reports have indicated that AI will be the most transformative technology in the sector. The conference will be host to vendors providing demonstrations of AI and machine learning (ML) technologies, as well as their applications in field service.
5. You Want to Jumpstart Your Digitization Efforts
Despite the ongoing digitization revolution in field service, many organizations are still facing barriers to their digital transformation efforts.
Digital transformation is an essential part of field service because it can enable companies to maximize efficiency, improve customer service, and reduce costs. By utilizing digital tools such as mobile applications, cloud computing, and automation, field service companies can streamline operations and increase the speed of service delivery.
Digitization will be an important topic throughout the conference, as it touches on almost every aspect of the business. If you’re still working to digitize aspects of your service, you’ll learn new techniques and strategies for overcoming common challenges like legacy integration, adoption, training, and more.
6. You Need Better Ways to Analyze Big Data
The ability to analyze big data will be key to moving toward a more proactive and preventive service operation. Big data was listed as a key industry driver at last year’s conference and will continue to be an important topic this year.
Join the event to learn how big data analytics can help you gain insight into both your products and your customers so you can deliver new service models.
7. You’re Looking for New Applications of Augmented Reality (AR)
Field service organizations are already using augmented reality (AR) in a variety of contexts, from training to self-service. However, many companies aren’t using this technology to its fullest potential. Adoption can also still be a challenge among both technicians and customers.
AR will continue to be an important topic in workshops at the next Field Service event. If you’re interested in expanding your company’s use of AR, don’t miss out on the discussion.
8. You Want to Support Women in Field Service
Field Service recently published a blog post exploring the role women now play in field service positions. Although women have made significant progress in the ranks of field service professionals, the sector is still dominated by men. The article noted that women hold only 25% of computing roles in the U.S. and that the percentage of STEM positions occupied by women is still only 27%.
On the agenda for Day Two of the Field Service conference is a Women in Service Private Breakfast, including a special reception. The event will give women in field service an opportunity to discuss the state of the industry and how they are supporting other women in the space. It will also provide a forum for sharing advice and expertise, and it will serve as a platform for actionable change.
9. You Want to Be Part of the Industrial Internet of Things (IIoT) Revolution
The Industrial Internet of Things (IIoT) is transforming the field service sector by connecting operational equipment to the cloud. By leveraging IIoT data and analytics, field service companies can remotely monitor their assets in real-time, detect potential problems before they occur, and take corrective action.
IIoT also enables machines to communicate with each other, making technicians’ jobs easier. With the right applications, machines can send automated alerts when service is needed and even send predictive maintenance requests based on preset parameters.
Applying IIoT technologies is a top priority among many field service operations. If IIoT is part of your strategy, you won’t want to miss the in-depth discussions happening on the subject at Field Service this year.
10. You Want to Network with Top Leaders in the Sector
Field Service aims to build a community of experts and leaders around common goals in the space. If you’re interested in forming new connections and partnerships with vendors, colleagues, and innovators in field service, you won’t want to miss this event.
Sign Up for Field Service Hilton Head 2023
Field Service Hilton Head 2023 will feature 15 workshops, over 10 hours of networking opportunities, and industry-focused discussion groups. It will also host leadership keynotes and panels from top executives and practitioners.
If your organization is interested in any of the topics above, you need to be at this conference.
Download the agenda to learn more, or register for the event right now.