Field Service East 2026

The Global Conference for Leaders in Customer Success, Service & Support

For over 20 years, Field Service has partnered with thousands of industry executives to reimagine the future of service. Year after year, leaders from the world’s top firms tell us we’re the #1 community for service, support, and customer success professionals. What sets us apart? Our blockbuster speakers, actionable insights, and dynamic learning formats that evolve with your needs.

Since 2003, we’ve been all in—no holds barred—on helping you achieve service excellence. Make plans to join us. You won’t find a better experience anywhere else.

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2025 Speakers

Unveiling Insights from Industry Leaders

Gregory Ratcliff

Chief Innovation Officer
Vertiv

Corrie Prunuske

COO
FirstCall Mechanical

Yasir Sheikh

Global Head of Applications & Connected Services
Honeywell

Mike Tihey

Senior Vice President of Projects and Services
EOS Energy

Dennis Pappas

Director of Field Service & Support
Sony Biotechnology

Sheeraz Siddiqui

Director, Head of Service Provider Oversight
Genentech

Todd Brown

Senior Vice President of Global Commercial Operations and Service
Accuray

Greg Parker

VP of Life Cycle Solutions
Johnson Controls

Mike Mills

Vice President, Third Party Operations
Dish Network

Kevin Garell

Sr. Director, Global Services & Support
Boston Dynamics

Jessica Murillo

VP Chief Operating Officer Technology Lifecycle Services
IBM

Natasha Nelson

CTO Services, VP EcoStruxure
Schneider Electric

A Pulse On The Industry

“Field Service is the place to go to a real pulse on not only what’s happening in the industry, but what’s changing in the future. It’s important to know what technologies and initiatives will be game-changers, and I get that information only at this show.”
Jarret Williams
Service Field Engineer
Amazon

Designed for Real-World Impact

“I’ve walked away with not only new strategies and insights but also real connections that I can apply immediately in my work. I really value the mix of thought leadership, hands-on case studies, and the chance to network with peers facing similar challenges. It’s clear that this event is designed to help companies stay ahead in a fast-changing service landscape, and I’m leaving with actionable ideas to bring back to my team.”
Josh Holland
Director of Business Development and Enablement
Perfect Vision

Time Well Spent

“The Field Service event in Orlando was excellent. Great content, engaging, great speakers and valuable networking opportunities. Truly time well spent.”
Alberto Morales
National Director of Service,
EnerSys

#1 Conference

“Field Service is the number one conference to learn what’s happening in service today. I have been to a few industry events, none compare to the amount of takeaways I had from Field Service.”
James Crowl
US Country Service Manager
ABB

One Of A Kind Audience

Hi, I'm Rachel, the Sponsorship Director for Field Service East. I'm here to help you maximize your experience by designing a sponsorship to fit your exact needs. Reach out and I'll be in touch within 24 hours!

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Be Inspired. Make Connections.
Transform Your Organization.

Leading the Way for Service Organizations Since 2003

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service East is for organizations who want world-class service and field operations.