Reimagining the Future of Service
Field Service East 2025
August 25 - 27, 2025
JW Marriott Orlando Grande Lakes, FL
The Conference For Leaders In Customer Success, Service & Support
Field Service is the premier conference for service, support, and customer service leaders worldwide. Our community, acclaimed by top firms globally, offers unparalleled access to industry-leading speakers and cutting-edge learning formats. Join us to elevate your service and support operations.
We hear from our customers, year after year, from the best firms in the world, that we remain the #1 community for service, support and customer success leaders. Why? Because no one else around has the blockbuster speakers, sharing the most useful information, in the ever-changing learning formats that define Field Service.
A Pulse On The Industry
“Field Service is the place to go to a real pulse on not only what’s happening in the industry, but what’s changing in the future. It’s important to know what technologies and initiatives will be game-changers, and I get that information only at this show.”
Jarret Williams
Service Field Engineer
Amazon
New Ideas, Vision, and Improved Solutions
“This conference was absolutely value added. It was very helpful to make new contacts in the industry and understand their challenges and how they compare to our own. This week has inspired me to go back to my team with new ideas, vision, and improved solutions for the future.”
Edgar J. Gonzalez
Region Manager, Product Support
CASE Construction Equipment
#1 Conference
“Field Service is the number one conference to learn what’s happening in service today. I have been to a few industry events, none compare to the amount of takeaways I had from Field Service.”
James Crowl
US Country Service Manager
ABB
2024 Speaker Lineup
Unveiling Insights from Industry Leaders
Gregory Ratcliff
Chief Innovation Officer
Vertiv
Eric Porter
Vice President of Centralized Services
Ricoh
Brittany Benson
Head of Digital Operations
Siemens Energy
Christy Gaudet
Vice President, Operations, Sales, and Marketing Surgical
KARL STORZ Endoscopy-America, Inc.
Rajib Bora
Vice President Field Services
XALT Energy
Kevin Hilbert
Director of Customer Services
Henny Penny
Danielle Waterworth
Vice President- NA Dealer & Customer Solutions/ Global Maintenance & Service Development
CNH Industrial
Patrick Dell
Field Vice President of Service Operations
Varian Medical System
Jim Rivest
Vice President Support Services North/South America
Screen GP Americas
Zachary Siceloff
Director of Operations, Power Systems
Carolina Cat
Be Inspired. Make Connections. Transform Your Organization.
Learn from the Largest Service Speaking Faculty in the World
With 60+ expert service organization speakers on board and 400+ executives in attendance, you are guaranteed to make new connections, network with the brightest minds in the industry and return to the office with actionable insights, ready to elevate your field service career to the next level!
The Biggest Payback on Your Time Out of Office
Take advantage of 40+ hours of discussion groups, roundtables, workshops, structured and unstructured networking activities. This is your opportunity to speak “off-the-record” with key industry stakeholders to get insider intel on the best field service strategies and service monetization tactics that work.
Your One-Stop Shop for Innovation
If you are looking to upgrade your technology to keep up with the digitalization race, Field Service Hilton Head is THE place to be. Check out our Innovation Theatre and connect with 50+ exhibitors who can help you revamp your service business and become the service organization of the future.
One Of A Kind Audience
From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.
Trusted By The Worlds Biggest Companies For Quality Education
From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service East is for organizations who want world-class service and field operations.
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