Reimagining the Future of Service
Field Service Orlando 2025
August 25 - 27, 2025
JW Marriott Orlando Grande Lakes, FL
Shape the Future of Service
Get a year's worth of business and networking in three days. SAVE $1,000 when you register before March 31
The Global Conference for Leaders in Customer Success, Service & Support
For over 20 years, Field Service has partnered with thousands of industry executives to reimagine the future of service. Year after year, leaders from the world’s top firms tell us we’re the #1 community for service, support, and customer success professionals. What sets us apart? Our blockbuster speakers, actionable insights, and dynamic learning formats that evolve with your needs.
Since 2003, we’ve been all in—no holds barred—on helping you achieve service excellence. Make plans to join us. You won’t find a better experience anywhere else.
Your Peers, Their Praise
Hear what your peers have to say about Field Service
A Pulse On The Industry
“Field Service is the place to go to a real pulse on not only what’s happening in the industry, but what’s changing in the future. It’s important to know what technologies and initiatives will be game-changers, and I get that information only at this show.”
Jarret Williams
Service Field Engineer
Amazon
New Ideas, Vision, and Improved Solutions
“This conference was absolutely value added. It was very helpful to make new contacts in the industry and understand their challenges and how they compare to our own. This week has inspired me to go back to my team with new ideas, vision, and improved solutions for the future.”
Edgar J. Gonzalez
Region Manager, Product Support
CASE Construction Equipment
#1 Conference
“Field Service is the number one conference to learn what’s happening in service today. I have been to a few industry events, none compare to the amount of takeaways I had from Field Service.”
James Crowl
US Country Service Manager
ABB
2024 Speaker Lineup
Unveiling Insights from Industry Leaders
Gregory Ratcliff
Chief Innovation Officer
Vertiv
Eric Porter
Vice President of Centralized Services
Ricoh
Brittany Benson
Head of Digital Operations
Siemens Energy
Christy Gaudet
Vice President, Operations, Sales, and Marketing Surgical
KARL STORZ Endoscopy-America, Inc.
Rajib Bora
Vice President Field Services
XALT Energy
Kevin Hilbert
Director of Customer Services
Henny Penny
Danielle Waterworth
Vice President- NA Dealer & Customer Solutions/ Global Maintenance & Service Development
CNH Industrial
Patrick Dell
Field Vice President of Service Operations
Varian Medical System
Jim Rivest
Vice President Support Services North/South America
Screen GP Americas
Zachary Siceloff
Director of Operations, Power Systems
Carolina Cat
Be Inspired. Make Connections. Transform Your Organization.
Learn from the Largest Service Speaking Faculty in the World
With 60+ expert service organization speakers on board and 400+ executives in attendance, you are guaranteed to make new connections, network with the brightest minds in the industry and return to the office with actionable insights, ready to elevate your field service career to the next level!
The Biggest Payback on Your Time Out of Office
Take advantage of 40+ hours of discussion groups, roundtables, workshops, structured and unstructured networking activities. This is your opportunity to speak “off-the-record” with key industry stakeholders to get insider intel on the best field service strategies and service monetization tactics that work.
Your One-Stop Shop for Innovation
If you are looking to upgrade your technology to keep up with the digitalization race, Field Service Hilton Head is THE place to be. Check out our Innovation Theatre and connect with 50+ exhibitors who can help you revamp your service business and become the service organization of the future.
One Of A Kind Audience
From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.
Trusted By The World’s Biggest Companies For Quality Education
From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service East is for organizations who want world-class service and field operations.
Fall In Love with Orlando
JW Marriott Orlando Grand Lakes, FL
August 25 – 27, 2025
Our Sponsors:
