This video explores the latest trends and insights from the field service sector, focusing on the transformative impact of new technologies and sustainability practices. Based on a comprehensive survey of field service leaders, the discussion will delve into how organizations are leveraging AI to improve operational efficiency, enhance customer satisfaction, and integrate sustainable practices. Key areas of focus include the role of remote and self-service technologies, strategies for attracting next-generation talent, and AI adoption challenges.

Speakers:

• Chris Rand, Head of Research, Field Service Insights
• Gail Norris, US Lead, SITRAIN Digital Industries Learning, Digital Industries Division, Siemens
• Barret Van Allen, Field Service Business Development, Geotab
  

Smart in-cab video safety systems with coaching technology are proven to help fleets dramatically improve safety within the first 3-12 months. But is that improvement sustainable? Are performance plateaus inevitable? Drawing on habit formation strategies from James Clear’s Atomic Habits, we connect these principles to driver coaching and demonstrate practical techniques for sustaining positive behaviors behind the wheel. Netradyne has gathered data and best practices from their fleet customers to prove that fleets can continuously increase safety and improve their driver performance beyond the first year.

Speakers Include:

• Kristin Tedesco, Associate Director, Marketing, Netradyne
• Dave Edgarton, VP of EHS, Plastic Express
  

Watch the full video where we'll dive into key findings from our recent research report, revealing how field service organizations are investing in new technologies. Discover how these innovations are transforming customer interactions and empowering field service leaders and technicians. We'll explore the shift towards utilizing AI and Field Service Management (FSM) tools to enhance operational efficiencies, enable predictive maintenance, optimize resources, and elevate customer experiences. Don't miss this opportunity to learn how cutting-edge technologies are reshaping the field service landscape.

Speakers:

• Rashid Abdur-Rahman, SVP of Customer Experience, Zuper
• Michael Blumberg, Founder & CEO, Blumberg Advisory Group
  
• Chris Rand, Head of Research, WBR Insights

Key Takeaways:

• Key Challenges Faced in Fleet Management
• Adoption of Fleet Management Technologies
• Driver Safety and Performance
• Spend Management Effectiveness
• Integration of AI in Workforce Management

Speakers:

• Jim Higby, Lead, Safety and Compliance Strategy, Motive
• Nick Oney, Director of Fleet, Kendall & Xylem
• Chris Rand, Head of Research, WBR Insights

Key Takeaways:

• Key findings from Worldwide Business Research’s latest survey of field service professionals
• How field service organizations can incorporate self-service technologies such as AI, AR/VR, and remote video chat to retain and upsell customers, while accurately forecasting demand and optimizing the workforce 
• Takeaways from Field Service Palm Springs 2023: Celebrating 20 Years of Reimagining the Future of Field Service

Speakers:

Chris Rand, Head of Research and Content Production, WBR Insights

Bulent Cinarkaya, GM, Field Service Management, ServiceNow

Nikki Narang, Senior Director, Product Management, ServiceNow

Megan Magee, Senior Product Marketing Manager, ServiceNow

Key Takeaways:

• Navigating industry and economic disruptions with a new level of agility
• How to achieve new levels of insight, collaboration, and efficiency to increase satisfaction and reduce costs
• Combining the right data capabilities with a data culture to enable better decisions and transformative processes

Speakers

• Jerry Hawk, Chief Operating Officer, Hitachi Solutions
• Charles Lamanna, Corporate VP, Business Applications & Platforms, Microsoft

Key Highlights:

• Leverage messaging, voice, video or push to talk - all in one app
• Troubleshoot with teams to solve issues faster
• Stay connected with colleagues at the office
• Eliminate wasted time between jobs

Speakers:

• Joshua Duclos, Field Service Manager, Vivint Smart Home
• Scott Ewart, Product Manager, Zinc

During this webcast, Patrice will cover key topics such as:

• Identifying and aligning priorities with the c-suite
• Understanding and using key KPI’s to deliver profitability consistently 
• Developing a future ready field team

Featured Speaker:

• Patrice Eberline, Vice President, Global Customer Transformation, ServiceMax from GE Digital

Key Takeaways:

• The business opportunity associated with Field Service solutions
• Actionable insights that allow organizations to effectively overcome common challenges associated with Field Service solution deployment
• Real-life use cases as to how these insights have helped other organizations

Featured Speaker:

• Michael Shannon, Senior Product Manager, KoreWireless

Key Takeaways:

• Through AR, you can provide quicker response times and problem resolution, dramatically improving customer satisfaction
• Rapid adoption of AR is possible
• AR solutions can provide immediate ROI without requiring capital expense and long implementations

Keynote Speaker:

• Andrew Martin, Marketing Technology Global Portfolio Manager, Diversey

Key Takeaways:

• See how a leader in the aquatics facility management field is using Field Service Lightning to drive loyalty by optimizing the customer experience and minimizing management headaches
• Learn how you can empower your mobile workforce with the latest technology and meet the rising demands of today’s connected customer

Speakers:

• Mehdi Pahlavan, Chief Operations Officer, Superior Pool, Spa & Leisure
• Karen Mehal, VP, Field Service Lightning, Salesforce
• Karthik Shankar, Product Manager, Field Service Lightning, Salesforce

Key Takeaways:

• See what’s driving digital transformation in the service economy, and what it means for business
• Learn what people, processes, and technology are needed for success
• Get a step-by-step roadmap on how to begin your outcome-based service model journey​​​​​​

Featured Speaker:

• Michael Mendoza, Field Service Practice Lead, Hitachi Solutions America

Learn how AI technology can help your business: 

• Capture data from siloed and scattered sources, like CRMs, WFMs, field notes, service tickets – and even the minds of tenured employees
• Empower your entire service team with access to data that helps them solve service challenges more efficiently. 
• Make significant performance improvements in first contact resolution, parts consumption, and service costs. 

Speakers:

• Mark Hessinger, VP of Global Customer Services, 3D Systems
• Chris Caron, VP of Global Sales, Aquant

Join our webinar to uncover best practices for rethinking supply chains, workflows and delivery cycles in a circular economy, and how artificial intelligence (AI) in concert with service, project and asset management technology can help you become a sustainable service business.

• Rethinking supply chains, workflows and delivery cycles in a circular economy
• Using AI-powered technology to transform scheduling strategies
• Overcoming changing labor demands as autonomous vehicles join your fleet using AI

Featured Speaker: 

• Bob De Caux, VP, AI and Automation, IFS

Join our industry experts as they break down ways to conquer challenges to adapting to a shifting regulatory landscape, recognize opportunities for growth, and implement strategies for managing risk in a connected service model.

After just one hour, walk away with insights on:

• Planned obsolescence of the “break/fix” service model
• How the regulatory landscape has changed
• Opportunities from a new approach to the “extended digital thread”
• Strategies for managing risk in a connected service model
• Key elements behind building the business case

Featured Speakers:

Rodney Holmes,  IoMT Lead, Life Sciences, Kalypso

Shelby Hegy,  Senior Solutions Evangelist,  PTC

Anthony Moffa, Sr. Director, ThingWorx Product Management,  PTC

What are the vital field service success elements that can make your organization provide top of class service? Find out during our September 15th webinar, where we'll break down:

• The ability to integrate to multiple ERPs, accounting and other systems
• How drilled down reporting can change the direction of your business
• Extensive integration with all the prominent ERP’s like Business Central, CMiC, NetSuite, Dynamics GP
• and more!

Featured Speakers:

• Greg Garritsen Director of Business Development, FieldPoint
• Hannah Peacock Business Process Coordinator, North Mechanical Contracting & Service
  

We've done the research for you. Join us as we dive into our recent case study with insights from 100 surveyed IT, operations, service, and support executives for fresh insights on: how they're embracing emerging technologies to remain competitive,  how success with these technologies involves both a human element and a technology element, and tools and technologies that field service organizations can adopt to drive efficiencies and improve customer outcomes.