Real-Time Communication: Bringing the Force to Your Field Service Jedis

Key Highlights:

  • Leverage messaging, voice, video or push to talk - all in one app
  • Troubleshoot with teams to solve issues faster
  • Stay connected with colleagues at the office
  • Eliminate wasted time between jobs


  • Joshua Duclos, Field Service Manager, Vivint Smart Home
  • Scott Ewart, Product Manager, Zinc

Driving Profitability and Utilization for Your Service Organization: Determining Your Service Strategy

During this webcast, Patrice will cover key topics such as:

  • Identifying and aligning priorities with the c-suite
  • Understanding and using key KPI’s to deliver profitability consistently 
  • Developing a future ready field team

Featured Speaker:

  • Patrice Eberline, Vice President, Global Customer Transformation, ServiceMax from GE Digital

The Key to Competitive Value in IoT-Powered Field Services

Key Takeaways:

  • The business opportunity associated with Field Service solutions
  • Actionable insights that allow organizations to effectively overcome common challenges associated with Field Service solution deployment
  • Real-life use cases as to how these insights have helped other organizations

Featured Speaker:

  • Michael Shannon, Senior Product Manager, KoreWireless

Even Robots Need Help Occasionally: The Ingenious Merged Reality That Transformed Service for a Billion Dollar Robotics Company

Key Takeaways:

  • Through AR, you can provide quicker response times and problem resolution, dramatically improving customer satisfaction
  • Rapid adoption of AR is possible
  • AR solutions can provide immediate ROI without requiring capital expense and long implementations

Keynote Speaker:

  • Andrew Martin, Marketing Technology Global Portfolio Manager, Diversey

Drive Customer Loyalty with your Field Service Organization

Key Takeaways:

  • See how a leader in the aquatics facility management field is using Field Service Lightning to drive loyalty by optimizing the customer experience and minimizing management headaches
  • Learn how you can empower your mobile workforce with the latest technology and meet the rising demands of today’s connected customer


  • Mehdi Pahlavan, Chief Operations Officer, Superior Pool, Spa & Leisure
  • Karen Mehal, VP, Field Service Lightning, Salesforce
  • Karthik Shankar, Product Manager, Field Service Lightning, Salesforce

Roadmap To Success In An Outcome-Based Service Model

Key Takeaways:

  • See what’s driving digital transformation in the service economy, and what it means for business
  • Learn what people, processes, and technology are needed for success
  • Get a step-by-step roadmap on how to begin your outcome-based service model journey​​​​​​

Featured Speaker:

  • Michael Mendoza, Field Service Practice Lead, Hitachi Solutions America

How AI Drives Service Performance at 3D Systems

Learn how AI technology can help your business: 

  • Capture data from siloed and scattered sources, like CRMs, WFMs, field notes, service tickets – and even the minds of tenured employees
  • Empower your entire service team with access to data that helps them solve service challenges more efficiently. 
  • Make significant performance improvements in first contact resolution, parts consumption, and service costs. 


  • Mark Hessinger, VP of Global Customer Services, 3D Systems
  • Chris Caron, VP of Global Sales, Aquant

6 Steps to Make Your Field Service More Profitable

Key Takeaways:

  • Best practices for automating your processes and connecting service touch points
  • How to redefine the role of the service technician to an expand-selling brand ambassador
  • How to transform the customer experience in order to boost cross-selling and up-selling
  • Ways to harness business intelligence—uncover which KPIs to measure and how to leverage the data
  • Real-life examples showcasing how Astea’s premier customers improve profitability


  • Julius Chepey, Chief Information Officer, APi Group, Inc.
  • David Giannetto, Chief Operating Officer from Astea International
  • Emily Hackman, Director of Global Marketing from Astea International

Field Service Mobility: Learn how to Improve your Mobile Field Service Performance

This webinar will cover:

  • The top factors driving field service organizations to make investments in mobility solutions
  • The challenges service executives are facing around mobile rollouts
  • The tools, technologies and best practice approaches to setting up an effective mobile strategy


  • Chris Gera, VP Operations, Mastec
  • Nate Beckman, Senior Business Analyst, Safelite AutoGlass
  • Brant Carter, Executive, Trimble

Improving Field Service with Mobile Forms and iOS

Walk away from this on-demand webinar with:

  • The value of going paperless in the field
  • The potential ROI when digitizing businesses processes
  • Ways to improve field service and back office productivity with mobile forms
  • The perks of using iOS over any other platform

Featured Speakers:

  • Jeff Peel, COO, Pesado Energy Services
  • Liam OhUiginn, Sr. Enterprise Account Executive, ProntoForms

Knowledge is Power Empower your Field Teams with Timely Contextual Answers and Information

Key topics this webinar will address:

  • The latest trends in the 2016 service market impacting field service best practices
  • The evolution of customer service as a primary responsibility of the field service organization
  • How field service organizations can empower field employees to provide exceptional customer experiences
  • The role of knowledge management in field service operations
  • What technologies best-in-class field service organizations leverage to deliver contextual, informative knowledge in the field


  • Aly Pinder Jr., Senior Research Analyst from Aberdeen Group
  • Jeff Wartgow, Director Product Management from Oracle

Field Service Safety on the Road Video

During this on-demand webcast you will hear industry experts share:

  • Key Safety Related Performance Indicators for field service organizations
  • An outline for a successful Field Service Technician based driver behavior program
  • How to integrate safety into your continuous business monitoring program
  • How mobile and video applications are changing risk exposure for field service organizations

Featured Speakers:

  • Dougie Portwood, Director of Strategic Programs, GreenRoad
  • David Rodriguez, Senior Vice President, GreenRoad

Discovering Untapped Value in your Service Infrastructure Video

Many companies rely on technology and software solutions that haven’t grown with their business or provide the visibility and flexibility to adapt to ever-changing demands. During this on-demand webcast you will hear industry experts share:

  • Metrics, benchmarks, and best practices to highlight areas of focus & potential opportunity
  • Guidelines to help you move toward a holistic approach that will result in operational and financial improvements
  • Tips to assess whether you have the right processes & technologies in place
  • Core areas to investigate/re-investigate to uncover hidden inefficiencies

Featured Speakers:

  • Aly Pinder, Senior Research Analyst, Aberdeen Group
  • Mitch Green, Director of Business Value Consulting, Astea International

Implementing Mobile Forms: How to Collect, Connect and Analyze Your Field Service Data Faster

The world of field service management is changing at a rapid rate. Those who choose to embrace the best of what mobile technology has to offer are staying ahead of the curve. We examine how deploying a mobile form solution to improve field data collection and reporting, can positively impact your processes and bottom line. In this webinar you will:

  • Learn how to harness the power of today’s mobile devices to speed up field reporting
  • Understand actual ROI associated with deploying mobile forms to manage field processes
  • Gain valuable insight into how mobile forms can dramatically improve data tracking and regulatory/SLA compliance
  • View examples of how our customers have transformed their businesses with mobile forms

Featured Speakers:

  • Natalie Griffith, Mobile Forms Specialist, Pronto Forms
  • Monica Hrubcin, Marketing Program Manager, Pronto Forms

Building a Business Case for Field Service Technology

View this webinar to learn about:

  • The top metrics being used by field servcie organizations to drive growth and measure success
  • Which metrics can impact your top and bottom line most
  • How to create a field service business case that your CFO will love

Featured Speaker:

  • Patrice Eberline, Vice President of Global Customer Transformation at ServiceMax

Revolutionizing Field Service With Analytics & Business Intelligence

View this webinar and learn to:

  • Harness the power of analytics without getting lost in the data
  • Provide actionable intelligence at every level of the organization
  • Transform into a performance-driven service enterprise

Featured Speakers:

  • Liron Marcus, Senior BI & GIS Specialist, Astea International
  • Deb Geiger, VP Global Marketing, Astea International

Maximizing the Efficiency of Your Mobile Workforce

Key Takeaways:

  • Identify the key components of worker efficiency and potential bottlenecks
  • Understand the impact of emerging technologies such as IoT and Augmented Reality on workforce efficiency
  • Improve customer experiences by leveraging a more productive workforce


  • Paul Whitelam, VP Product Marketing from ClickSoftware

How Design Thinking Helps Ensure a Profitable, Future-Proof Field Service Operation—Immediately!

Key Takeaways:

  • Learn what’s possible now and what’s likely in the future as a result of Design Thinking.
  • Envision how your organization can incorporate the products born from Design Thinking.
  • Keep your competitive edge and sleep better at night knowing you’re on the cutting edge with “future proof” field service solutions.


  • Martin Knook, CEO Gomocha

Exploring the Power of Optimal Mobile Performance

Key Takeaways:

  • Top employee frustrations with mobile technologies and how to solve them
  • The biggest challenges with today's mobile technologies according to top IT decision makers
  • Key recommendations for Enterprise Mobility investments in the next 12 months


  • Jay Klauser, Systems Engineer, NetMotion
  • Sean McBride – Senior Manager, International Technical Support & EU Field Services, Aviat Networks
  • Roger O’Connor, VP of Product Support, Gosiger
  • Frank Steinocher, CIO, Shumate Mechanical