Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Sophia Williams, VP and General Manager, Telecom and Technology Business Unit at NCR
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Sophia Williams


VP and General Manager, Telecom and Technology Business Unit
NCR

Check out the incredible speaker line-up to see who will be joining Sophia.

Download The Latest Agenda

Day One: Technology & Process Innovation For Efficiency

Monday, August 19th, 2019


8:45 AM Customer Experience – A New Form Of Currency

In today’s constantly changing business landscape, a company’s brand is built on its customer experience. Sophia Williams, General Manager of NCR’s Telecom and Technology division, will share details of the transformational journey to integrate customer experience best practices throughout her organization and in every phase of the customer lifecycle. T&T’s ongoing commitment to CX, which encompasses organization alignment, portfolio development, and service quality, has enabled it to achieve world-class customer loyalty scores, win new customers, and drive growth.