Day One: Technology & Process Innovation For Efficiency
Monday, August 19th, 2019
In today’s constantly changing business landscape, a company’s brand is built on its customer experience. Sophia Williams, General Manager of NCR’s Telecom and Technology division, will share details of the transformational journey to integrate customer experience best practices throughout her organization and in every phase of the customer lifecycle. T&T’s ongoing commitment to CX, which encompasses organization alignment, portfolio development, and service quality, has enabled it to achieve world-class customer loyalty scores, win new customers, and drive growth.