Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Arnaud Allouche, VP Global Service Operations at Hitachi Vantara
Hitachi Vantara Logo

Arnaud Allouche

VP Global Service Operations
Hitachi Vantara

Check out the incredible speaker line-up to see who will be joining Arnaud.

Download The Latest Agenda

Day Two: Disruptive Service & Customer Value

Tuesday, August 20th, 2019

9:20 AM Panel: Identifying How To Truly Move From Reactive To Proactive Service

•Assessing where the industry currently stands in relation to proactive service to benchmark your organization
•Uncovering the biggest hurdles to proactive services and how to get over them
•IoT, machine learning, and data: How to most effectively leverage these tools
•Building a 3 – 5 year plan that moves toward proactive service

4:30 PM Beer-Tasting Toolbox Talks

Small-group roundtable discussions: Choose 2 (30 minutes each)

#1 Service Branding Innovation
Paul Hatfield, Senior Director, Product Support & Field Service, New Holland North America

#2 Hearing The True Voice Of The Customer To Implement Customer Success Strategies That Actually Make A Difference
Zed Penn, Customer Success Manager, BD Life Sciences

#3 Call Center Routing Optimization And Best Practices
Sarah Wright, Director, Global Customer Support, Healthcare Informatics, ResMed

#4 Increasing Working Capital And Getting Paid Faster With A More Robust FSM Suite
Bruce Breeden, President, Field Service Resources

#5 IoT Solutions To Put The Customer First
Amanda Moore, Head of IT, Customer Solutions, Support & Field Service, Schneider Electric

#6 Using Your Field Service Data To Achieve Business Goals And Improve Revenue
Kevin Garell, Service Operations Manager, Boston Dynamics

#7 Implementing Customer Effort Score Surveys In Field Service
John L. Corliss, VP Global Service & Sales Operations, Fluidigm

#8 Attracting The Right Leaders With Agility And Velocity To Pivot An Organization & Adapt To Market Requirements
Arnaud Allouche, VP Global Service Operations, Hitachi Vantara

#9 Development And Recognition Programs To Increase Employee Engagement And Retention
Michelle Vaccarello, VP Shared Services, Ricoh Americas

#10 Determining The Degree To Which Field Service Contributes To NPS And Customer Experience
Ross Brewer, National Service Director, Belimed

#11 IOT Journeys:  The Good, The Bad, And The Ugly – What The Experts Never Tell You
Michael Lawrence, Senior Director, Global Service Support and Development, SCIEX