Gregory Ratcliff

As digital transformation accelerates, data centers are facing unprecedented demand for scalability, efficiency, and resilience. In this session, Gregory Ratcliff, Vertiv’s Chief Innovation Officer and a veteran in digital infrastructure, will dive into how emerging service opportunities in power, cooling, and IoT can unlock new levels of performance and reliability for data centers of all sizes. Drawing on over 30 years of experience in innovation leadership, Ratcliff will explore the latest advancements in data center services highlighting how data science, IoT connectivity, and cloud enabled solutions are reshaping operational strategies. Attendees will gain insights into future proofing their infrastructure, integrating intelligent systems to optimize energy and thermal management, and leveraging Vertiv’s global perspective on digital continuity.

Key Takeaways:

• Integrate intelligent, cloud enabled solutions and data-driven insights to future proof infrastructure and optimize energy and thermal management.
• Leverage proven innovation strategies and global best practices from Vertiv to stay ahead of industry trends and drive transformative outcomes within your organization.
• Identify emerging service opportunities in power, cooling, and IoT that can enhance the efficiency and scalability of data centers across diverse environments.

As the conference draws to a close, the “Ask the Experts Wrap-Up” panel brings together leading voices in field service management to reflect on the industry’s rapid evolution and chart the path forward. Panelists will share their perspectives on the most significant trends, persistent challenges, and emerging opportunities shaping the future of field service. The discussion will spotlight how technologies like AI, IoT, and mobile solutions are not just transforming service delivery, but also redefining customer expectations, workforce strategies, and operational efficiency.

Panelists will address the impact of a shrinking skilled workforce, the ongoing need for digital transformation, and the rise of automation and predictive maintenance. They’ll offer practical insights into how organizations can leverage AI for smarter scheduling and asset management, use IoT for predictive service and real-time diagnostics, and implement mobile-first solutions to empower technicians and enhance customer experiences. The conversation will also touch on the importance of continuous learning, cybersecurity, and sustainability as key pillars for future-ready field service organizations

Key Takeaways:

• Embrace emerging technologies-Integrate AI, IoT, and mobile platforms to automate workflows, enable predictive maintenance, and deliver faster, more proactive service that meets rising customer expectations
• Prioritize workforce development-Invest in recruiting, upskilling, and supporting technicians with digital tools and knowledge-sharing platforms to address talent shortages and maintain high service quality
• Build operational resilience-Adopt flexible, data-driven strategies to navigate complexity, ensure cybersecurity, and drive sustainable growth in a rapidly changing field service landscape