Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Laura McCarty, Senior Director CX at Cisco
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Laura McCarty


Senior Director CX
Cisco

Check out the incredible speaker line-up to see who will be joining Laura.

Download The Latest Agenda

Day Two: Service Business Growth and Monetization

Tuesday, August 18th, 2020


4:50 PM Beer-Tasting Toolbox Talks

Small-group roundtable discussions: Choose 2 (30 minutes each)

1.Topic to Be Confirmed
ProntoForms

2.Increasing Technician Utilization with Dynamic Scheduling
David Douglas, Vice President Service Management, Scientific Games

3.Encouraging Customer’s Buy-In for Digital Innovation
Laura McCarty, Senior Director, Customer Experience, Cisco

4.Keeping the Culture Strong Throughout Change Management
Kevin Hilbert, CFSP, Manager of Technical Services – North America, Henny Penny

5.An Untapped Source for New Hires: Recruiting More Women into Field Operations Roles
Dot Mynahan, Executive Director, Field Operations, Otis Elevator Company

6.Addressing Independent Contractor and 3rd Party Service Compliance Restrictions
Dan Kelly, Director, Field Service, Hunter Douglas 

7.Cutting Warranty Overheads through Predictive Service
Mike Dixon, Service Support Manager, Hitachi Construction Machinery Loaders America Inc.

8.Efficiency in the Field: Best Practices in Maintenance Scheduling and Geo-Optimization
Paul Hatfield, Field Service Director, CNH Industrial