August 13 - 15, 2024
JW Marriott Orlando Bonnet Creek Resort & Spa, FL
Len VanderHulst has more than 30 year of service management experience with laboratory and life science equipment and medial device manufacturers. Currently as Senior Vice President of Global Service, for Eppendorf Group (Hamburg, Germany), Len is responsible for all aspects of the service business development and growth global include direct and indirect service channels. Prior to join Eppendorf, Len spent over 20 years with Mettler Toledo in various management roles within global services, developing and implement strategic service projects across the company’s service operations. Early in his career Len also held several service management positions with Dade-Behring Diagnostics.
In today’s rapidly evolving world, the integration of AI and AR has revolutionized field service operations. Companies across industries are harnessing the power of AI/AR to streamline process, enhance efficiency, and deliver exceptional customer experiences.
Join this session to hear insights on what lessons were learned through this implementation and how to make the best decision for your organization.
In this groundbreaking keynote session, attendees will embark on a journey into the future of field service operations—one where service becomes not just a cost center but a thriving profit center. The keynote will illuminate the transformative potential of subscription models in the field service sector, providing strategic insights and actionable takeaways for organizations seeking to shift from traditional service approaches to innovative, subscription-based revenue models. Hear about:
· How organizations are successfully transitioning to subscription-based service revenue.
· potential challenges and roadblocks in adopting subscription models.
· strategies for overcoming resistance and addressing common concerns.
Explore how companies are:
· Building a Subscription-Centric Culture
· Customer-Centric Approaches
· Measuring Success and ROI
· Future Trends and Opportunities
Check out the incredible speaker line-up to see who will be joining Len.
Download The Latest Agenda