Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Bill Pollock, President & Principal Consulting Analyst at Strategies For Growth
Strategies For Growth Logo

Bill Pollock

President & Principal Consulting Analyst
Strategies For Growth

Check out the incredible speaker line-up to see who will be joining Bill.

Download The Latest Agenda

Day Two: Service Business Growth and Monetization

Tuesday, August 18th, 2020

4:30 PM Beer-Tasting Toolbox Talks

Small-group roundtable discussions: Choose 2 (30 minutes each)


1.       Topic to Be Confirmed

  • ProntoForms


2.       Increasing Technician Utilization with Dynamic Scheduling

  • David Douglas, Vice President Service Management, Scientific Games


3.       Encouraging Customer’s Buy-In for Digital Innovation

  • Laura McCarty, Senior Director, Customer Experience, Cisco


4.       Keeping the Culture Strong Throughout Change Management

  • Kevin Hilbert, CFSP, Manager of Technical Services – North America, Henny Penny


5.       An Untapped Source for New Hires: Recruiting More Women into Field Operations Roles

  • Dot Mynahan, Executive Director, Field Operations, Otis Elevator Company


6.       Addressing Independent Contractor and 3rd Party Service Compliance Restrictions

  • Dan Kelly, Director, Field Service, Hunter Douglas


7.       Cutting Warranty Overheads through Predictive Service

  • Mike Dixon, Service Support Manager, Hitachi Construction Machinery Loaders America Inc.


8.       Efficiency in the Field: Best Practices in Maintenance Scheduling and Geo-Optimization

  • Paul Hatfield, Field Service Director, CNH Industrial


9.       Exploring IoT Successes that Have Transformed Field Service

  • Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth