Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL


Paul Hatfield

Director, Service
New Holland North America

Wednesday, August 29 | Day Three: Culture, Tools, And Team: Contributing To The Next Generation Of Service Success

Wednesday, August 29th, 2018

1:30 PM Service Profitability Working Groups

Work with 20 of your peers to identify 5 concrete actions you can take to increase service profitability. Choose the revenue-enhancing or cost-saving topic most critical to your bottom line. The 5-step action plan will be reported back to the entire audience following the working groups so you won’t miss out on any gold nuggets. Choose 1.

#1 Service Branding Innovation
Paul Hatfield, Director of Service, New Holland North America

#2 Taking A Kaizen, Six Sigma Approach To Your Business To Reduce Complexity And Streamline Processes
Dan Schiess, Business Process Manager, Fluid Management

#3 Service Pricing, Billing, And Contract Negotiation
Bruce Breeden, President, Field Service Resources

#4 Establishing The Most Important Metrics And KPIs To Be A World Class Service Organization
Randy Rothrock, Former Senior Director, Global Services, Hitachi Vantara

#5 Managing Customer Expectations In A Connected World
Kevin Young, VP Americas Global Services, Munters 

#6 Delivering High Net Promoter Score (NPS) Value
Ira Busman, VP Customer Service, Okuma America

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda