Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Andrew Thomas, Product Manager for FSM and CX at Mize
Mize Logo

Andrew Thomas


Product Manager for FSM and CX
Mize

Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda

Day One: Technology & Process Innovation For Efficiency

Monday, August 19th, 2019


1:55 PM Interactive Workshop: Connect Technicians To The Right Knowledge, Help, And Parts At The Point Of Service

Technicians fail to complete repairs on time and accurately as much as 50% of the time due to lack of the right resources at the point of service.  The resources are often difficult and time-consuming to access because they are contained in a myriad of disparate, fragmented, and antiquated applications and information sources.   Companies can enable technicians by connecting them to a single consolidated platform that simplifies access to self-service knowledge, remote expert support, parts catalogs, and parts inventory to complete the service job.   
Join an interactive workshop and product demonstration to learn how leading manufacturers such as AGCO and Electrolux have connected technicians globally to the right resources at the point of service to achieve the following results: 

•Reduce Onsite resolution time by consolidating knowledge resources (manuals, service bulletins, training videos, knowledge articles, etc.) and simplifying information access

•Reduce support costs and increase Technician productivity through real-time mobile access and self-service capabilities 

•Improve speed of service repair and first-time fix rate through remote technical support 

•Reduce parts inventory costs by gaining visibility to parts availability across multiple stock locations including technician trucks