August 17 - 19, 2020
The Ritz-Carlton Amelia Island, FL
Day One: Field Service 4.0
Monday, August 17th, 2020
Ross Brewer has worked in the medical device industry for over 30 years in various senior leadership positions. He is currently the National Director of Service for Belimed, Inc.’s US Region, responsible for providing installation, service and maintenance of sterile processing equipment in hospitals across the United States. He has also held leadership positions with Fortune 500 companies such as Becton Dickinson’s Diagnostic’s division and Hillenbrand Industries, Hill-Rom Company. Prior to a career in medical device service, Ross serviced 6 years in the United States Navy in aviation.
In this workshop, Ross will discuss Belimed’s best practices in technician engagement and is correlation to the revenue generation:
- How to make the “happy technician = happy customer” formula work for your service organization?
- What are the key steps in ensuring that your remote FSEs are engaged, productive and deliver measurable results?
- As a manager, what can you do today to increase remote technician engagement levels tomorrow?
- What are the key areas for improvement in technician training (hard and soft skills)?