John Naar

VP Technical Support Services IBM

John L Naar ( 姜念华)  is the Vice President for IBM’s Technology Support Services (TSS) organization responsible for Hardware, Software and Cloud Solutions support for IBM Logo and OEM technologies in the United States.  John has been with IBM for 32 years in various management and executive roles.  Educated as Electrical Engineer (Michigan State University) 1987, Today John is based in Austin, Texas with his family.   He has had extensive interaction with clients under duress as well as external OEM partners and internal organizations, such as IBM Development, Sales, Cognitive Systems critical situation management, Product Engineering (PE) and field service teams across the globe.  His current focus is to provide leadership in the US to further transform various support teams into a seamless integrated service model and leverage best practice cognitive AI tools to improve the client support experience for IBM’s customers.

 His previous assignment was in Asia as Director of Product Engineering (PE) and remote level support in a Global Competency Center based in Shanghai China.   John was responsible for building up an integrated remote service team to address client technical hardware and software issues for IBM’s solution portfolio (PureSystems, Cognitive System/AIX, Storage, System X & System Z) across Asia.   In addition, he managed the teams who were responsible for the resolution of customer complaints for all aspects of client support, product quality and overall client satisfaction.