Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL


Bob Sucaet

Vice President, Global Flow Lifecycle Services
Emerson Automated Solutions

Monday, August 27 | Day One: Building World-Class Service Operations

Monday, August 27th, 2018

10:00 AM Shifting The Service Technician Selling Paradigm: Can Service Technicians Be Trained And Incentivized To Successfully Sell Service?

  • Identifying best practices to shift the thinking in your organization toward a culture of Service-Technician-driven sales
  • Defining the Purpose or your Technicians role
  • Introducing the idea of technicians selling in the field to your organization
  • Training technicians to help customers buy needed service
  • Knowing what, and more importantly, what not to emphasize in technician training to promote seamless service selling

Check out the incredible speaker line-up to see who will be joining Bob.

Download The Latest Agenda