Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

David D. Douglas, VP Service Management at Scientific Games
Scientific Games Logo

David D. Douglas


VP Service Management
Scientific Games

Check out the incredible speaker line-up to see who will be joining David D..

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Day Two: Disruptive Service & Customer Value

Tuesday, August 20th, 2019


3:05 PM PANEL: Tribal Knowledge Management For Ease And Efficiency

•Determining how to retain the knowledge of those retiring or moving on from your organization
•Delivering tribal knowledge to new engineers that don’t have a lot of time to get caught up to speed
•Building a common repository for tribal knowledge
•Why knowledge management is so important as emerging technologies and a changing workforce are dominant