Director, Software & Service Support Philips Healthcare
With over 35 years of experience, Tom Voirin knows how to create a successful Services business. Tom has mastered the art of leveraging customer feedback and engaging employees to create an effective change management system through extensive experience in the service sector. Tom’s mantra is Unlocking Exceptional Performance through a Universal Services Framework.
Tom is a corporate business unit leader and operations executive with extensive experience in leading large Service and Operations Teams that exceed revenue and margin objectives using Six Sigma in the High Tech, IT and Customer Service Sectors. He has a proven track record in leading complex and challenging projects, developing high performing teams and managing change to exceed organizational goals. As a customer focused professional, Tom consistently meets service delivery goals that exceeds customer expectations.
In his career he has held the positions of Sr. Director of Deployment Services at Tellabs, Vice President & General Manager of Professional Services at ADC Communications, the Director of Quality & Customer Satisfaction at Motorola and the Assistant General Manager at Mobile Data International, a subsidiary of Motorola and currently is the Director of Software Service & Support at Philips Healthcare.
Check out the incredible speaker line-up to see who will be joining Tom.