Chief Customer Officer and SVP of Sales, Marketing, Customer Service and Claims CenterPoint Energy
Gregory Knight is Senior Vice President and Chief Customer Officer for CenterPoint Energy. In this role he manages the company’s strategy and operations related to marketing, sales, customer service, and claims functions. Since joining CenterPoint Energy in 2010, Knight has been spearheading the company’s technology-driven customer relationship management strategy, and he is responsible for delivering a consistent and high-quality customer experience across various digital and people supported interaction channels to over 5 million customers. He is also responsible for fostering alignment of CenterPoint Energy’s corporate and operational strategies with the needs and expectations of business and residential customers. He has been recognized as a utility industry thought leader in the area of Customer Interaction Strategy, Technology and Business Process Improvement.
Knight has more than 20 years of customer service and business operations experience, in both service industries and utilities. His career includes tenures at IKON Office Solutions, Reliant Energy and MCI Telecommunications where he has led a range of customer operations functions which span from technology, strategic planning, organization vitality, regulatory advocacy and Six Sigma.
Knight earned a Bachelor of Arts degree in American studies, with a minor in economics, from the University of Colorado at Boulder. He has also completed the executive management program at Rice University’s Jesse H. Jones Graduate School of Management in Houston. He serves on the board of Blueprint Houston, Communities in Schools Houston and the UNCF Houston Chapter Advisory Committee.
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