James “Mac” McAnally is Vice President of Global Support Delivery, Engineering Resolution (GSD ER). Mac started with HPE in 1985 and has held a number of positions in the Customer Solution Center, Field, and Support Sales organizations. Most recently, Mac led the GSD Customer Solution Center, leading the organization through the HP separation and implementing the Workflow Transformation program.
Previously, Mac led Global Support Delivery Americas for Brazil, Canada, Mexico, MCA (Multi-Country Area) and the United States, the start-up of the Costa Rica Global Solution Center, and served as the Site Manager ensuring readiness and the successful transition of existing and new businesses into Costa Rica. Before leading the Costa Rica operations, Mac managed the Americas Value Solution Center, the Mission Critical Solution Center, and the TS Account Management Program. In addition, he started and managed the Field Support Engineering team and spent two years on-site as a Major Account Support Manager for Worldspan. He has also held various positions in the Solution Center as a Project Manager, Production Engineer, and Response Center Engineer. Mac resides in the Atlanta area with his wife. He enjoys spending quality time with his family and friends in outdoor activities such as golfing, fishing, cycling, and motorcycling.
Check out the incredible speaker line-up to see who will be joining James.
Our industry is quickly shifting to an everything-as-a-service model, but how do you deal with legacy products? James McAnally, one of our most highest rated keynote speakers at Field Service ever, will show you how with practical ideas and examples from HPE.
*Processing your payment may take a moment. Please click submit payment only once, and do not refresh this page. Doing so may result in your credit card being charged more than once.