Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Michelle Vaccarello, VP Shared Services at Ricoh Americas

Michelle Vaccarello


VP Shared Services
Ricoh Americas

Check out the incredible speaker line-up to see who will be joining Michelle.

Download The Latest Agenda

Day Two: Disruptive Service & Customer Value

Tuesday, August 20th, 2019


4:30 PM Beer-Tasting Toolbox Talks

Small-group roundtable discussions: Choose 2 (30 minutes each)

#1 Service Branding Innovation
Paul Hatfield, Senior Director, Product Support & Field Service, New Holland North America

#2 Hearing The True Voice Of The Customer To Implement Customer Success Strategies That Actually Make A Difference
Zed Penn, Customer Success Manager, BD Life Sciences

#3 Call Center Routing Optimization And Best Practices
Sarah Wright, Director, Global Customer Support, Healthcare Informatics, ResMed

#4 Increasing Working Capital And Getting Paid Faster With A More Robust FSM Suite
Bruce Breeden, President, Field Service Resources

#5 IoT Solutions To Put The Customer First
Amanda Moore, Head of IT, Customer Solutions, Support & Field Service, Schneider Electric

#6 Using Your Field Service Data To Achieve Business Goals And Improve Revenue
Kevin Garell, Service Operations Manager, Boston Dynamics

#7 Implementing Customer Effort Score Surveys In Field Service
John L. Corliss, VP Global Service & Sales Operations, Fluidigm

#8 Attracting The Right Leaders With Agility And Velocity To Pivot An Organization & Adapt To Market Requirements
Arnaud Allouche, VP Global Service Operations, Hitachi Vantara

#9 Development And Recognition Programs To Increase Employee Engagement And Retention
Michelle Vaccarello, VP Shared Services, Ricoh Americas

#10 Determining The Degree To Which Field Service Contributes To NPS And Customer Experience
Ross Brewer, National Service Director, Belimed

#11 IOT Journeys:  The Good, The Bad, And The Ugly – What The Experts Never Tell You
Michael Lawrence, Senior Director, Global Service Support and Development, SCIEX