Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Michelle Vaccarello, VP Shared Services at Ricoh Americas

Michelle Vaccarello

VP Shared Services
Ricoh Americas

Check out the incredible speaker line-up to see who will be joining Michelle.

Download The Latest Agenda

Day One: Field Service 4.0

Monday, August 17th, 2020

11:40 AM Keynote: Reorganizing Your Service Infrastructure to Become a Digital Service Frontrunner

Michelle joined The Ricoh Company, a Japanese multinational imaging and electronics organization with an annual sales revenue exceeding 13 billion dollars, over 11 years ago. She currently holds the role of the Vice President of Shared Services at Ricoh Americas Corporation, making her an integral part to the design and implementation of Ricoh’s policies, procedures, and platforms, process improvement, and efficient shared services operations. In her previous role as the Enterprise Services Director of Operations for Managed Services, she managed document services and professional services for two districts and was responsible for over 50 customers, 2,300 employees and all financial results. 


Michelle brings her depth of knowledge and experience to discuss how the digitization of the field service industry creates the need to rethink a traditional service business model and the links between key business units. She explain why it is essential to make changes to the organizational infrastructure to ensure improved data-collection and processing capabilities and secure opportunities associated with data leveraging:


-         Evaluating your existing service infrastructure and gaps in digital transformation

-         Identifying key players and collaborating with the company leadership to develop a new blueprint for digital success

-         Creating and filling new roles to ensure the success of service digitization