Chris Varley

By leveraging the power of analytics, OEMs can not only optimize revenue streams but also build enduring relationships with customers. From precision inventory management to personalized marketing, the strategic use of analytic tools is essential for staying ahead in the competitive OEM parts market while fostering customer loyalty that transcends individual transactions. Discussion includes:

-       Harnessing data for customer understanding

-       Optimizing inventory management through predictive analytics

-       Dynamic pricing strategies for competitive advantage 

Select two topics from our list below and join an in-depth conversation with your peers to share your experience, network, and learn from like-minded professionals sharing the same challenges and interests. These Round Table discussions will take place in two 25-minute rotations.

Table Topics:

Table 1: Driving Profit in Service - Kevin Hilbert, Director of Customer Services, Henny Penny

Table 2: New Tools to Measure Performance and Customer Satisfaction - Roger Bias Global Field Operations Process Improvement Manager, Catalina Marketing      

Table 3: Technology to Leverage AI for Field Service - Travis Myers , Director of Customer/Product Support , JLG Industries

Table 4: Optimizing Organizations and Operations for Service - Zachary Siceloff , Director of Operations, Power Systems , Carolina Cat 

Table 5: Scaling Training for Consistent Knowledge Distribution-James Ruffalo, Training Development and Delivery Manager , CNH Industrial

Table 6: Optimizing Product Lifecycle Services: A Comprehensive Approach for Efficiency, Effectiveness and Economy-Chris Varley, Executive Director, Product Quality & Network Maintenance, Catalina Marketing

Running a profitable service organization requires a strategic and holistic approach. This session delves into the key tactics that can drive financial success and sustainable growth for your service-based business. Whether you are a startup or an established company, join us to learn essential insights from industry experts on optimizing your operations and maximizing profitability.