Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Lien A. Randle, Senior Director, Contracts, Training and Development at Mitsubishi Electric
Mitsubishi Electric Logo

Lien A. Randle

Senior Director, Contracts, Training and Development
Mitsubishi Electric

Check out the incredible speaker line-up to see who will be joining Lien A..

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Day Three: Field Service Leadership

Wednesday, August 19th, 2020

1:00 PM Keynote: Developing Successful Retention and Engagement Programs

Employee engagement is the key to employee retention which, according to the Society for Human Resource Management, is a “key link to customer satisfaction, company reputation and overall stakeholder value”. So what about your internal customers – your technicians? What can you do to ensure their customer satisfaction?

In this keynote presentation, we will look at some simple steps to help improve your internal customers’ satisfaction, engagement and retention:

-         Creating career paths that are enticing for technicians

-         Pay structures, training, and promotions tied to advancement

-         Ensuring your engagement programs are easily communicated and understood by your technicians

-        Exploring other strategies for retaining technicians