Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Zed Penn, Customer Success Manager at BD Life Sciences
BD Life Sciences Logo

Zed Penn


Customer Success Manager
BD Life Sciences

Check out the incredible speaker line-up to see who will be joining Zed.

Download The Latest Agenda

Day Two: Disruptive Service & Customer Value

Tuesday, August 20th, 2019


4:30 PM Beer-Tasting Toolbox Talks

Small-group roundtable discussions: Choose 2 (30 minutes each)

#1 Service Branding Innovation
Paul Hatfield, Senior Director, Product Support & Field Service, New Holland North America

#2 Hearing The True Voice Of The Customer To Implement Customer Success Strategies That Actually Make A Difference
Zed Penn, Customer Success Manager, BD Life Sciences

#3 Call Center Routing Optimization And Best Practices
Sarah Wright, Director, Global Customer Support, Healthcare Informatics, ResMed

#4 Increasing Working Capital And Getting Paid Faster With A More Robust FSM Suite
Bruce Breeden, President, Field Service Resources

#5 IoT Solutions To Put The Customer First
Amanda Moore, Head of IT, Customer Solutions, Support & Field Service, Schneider Electric

#6 Using Your Field Service Data To Achieve Business Goals And Improve Revenue
Kevin Garell, Service Operations Manager, Boston Dynamics

#7 Implementing Customer Effort Score Surveys In Field Service
John L. Corliss, VP Global Service & Sales Operations, Fluidigm

#8 Attracting The Right Leaders With Agility And Velocity To Pivot An Organization & Adapt To Market Requirements
Arnaud Allouche, VP Global Service Operations, Hitachi Vantara

#9 Development And Recognition Programs To Increase Employee Engagement And Retention
Michelle Vaccarello, VP Shared Services, Ricoh Americas

#10 Determining The Degree To Which Field Service Contributes To NPS And Customer Experience
Ross Brewer, National Service Director, Belimed

#11 IOT Journeys:  The Good, The Bad, And The Ugly – What The Experts Never Tell You
Michael Lawrence, Senior Director, Global Service Support and Development, SCIEX