Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL


Thomas Maiello

Director, Global Product Support
Smith's Detection

Tuesday, August 28 | Day Two: Digital Solutions To Achieve Customer Success

Tuesday, August 28th, 2018

3:05 PM Improving Machine Availability With Secure Remote Monitoring

Thomas is responsible for global product support and training for airport screening and security equipment (large, complex, customer-owned capital equipment) installed and serviced in airports throughout the world. Support includes NPI, design for service/design for support, customer test center support, technical support and product support, field escalations, and Leading Edge Services, an innovative services approach designed to improve machine availability, reduce customer down-time, and reduce service costs.

Check out the incredible speaker line-up to see who will be joining Thomas.

Download The Latest Agenda