Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Sarah Wright, Director, Global Customer Support at ResMed
ResMed Logo

Sarah Wright

Director, Global Customer Support

Check out the incredible speaker line-up to see who will be joining Sarah.

Download The Latest Agenda

Day Three: Field Service Leadership

Wednesday, August 19th, 2020

11:15 AM Keynote: Revising Your Talent Recruitment and Resourcing Strategies to Keep Up with Digital Disruption

Sarah Wright is the Director of Support Services, SaaS at ResMed, a 2.6 billion medical device manufacturer offering innovative sleep apnea and respiratory solutions helping patients around the globe live a healthier live and rediscover restful sleep, where she is focused on the end user resupply journey, optimizing ResMed’s support metrics operation to share feedback with product teams on support drivers and end user pain points.


Sarah is a dynamic people leader who believes that engaging, challenging and retaining talent translates into the highest level of patient care, and in this keynote she discusses ResMed’s initiatives aimed at diversifying the company’s talent base and solving the digital skills gap. Key takeaways include:


-         How can you have an impact on the skills shortage?

-         Sizing up the problem and developing a proactive response to the looming skills gap

-         Implementing workforce development programs aimed at reskilling and upskilling employees

-         Looking outside of traditional talent pools and tapping into a base of high-potential and underutilized talent