Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Jay Kriner, Service Manager at Conair
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Jay Kriner

Service Manager

Check out the incredible speaker line-up to see who will be joining Jay.

Download The Latest Agenda

Day One: Technology & Process Innovation For Efficiency

Monday, August 19th, 2019

5:35 PM Big Changes With Minimum Resources - Transforming The Small Or Mid-Sized Service Organization

According to data from the Census Bureau’s Annual Survey of Entrepreneurs, there were 5.6 million employer firms in the United States in 2016.  Firms with fewer than 500 workers accounted for 99.7 percent of those businesses.
The stark reality is that the vast majority of service departments do not have the luxury of the budgets, technician scheduling flexibility, and resources that large companies enjoy.  The dynamics of change and optimization are much different for typical small- and mid-sized companies, who may have “tens” of technicians, or even a “handful”, as opposed to hundreds or thousands.  
However, there is still much that the managers of small service organizations can do – leveraging tools and approaches that may be developed with large companies in mind, but being wise about which projects to take on.  It is possible to stretch your dollars and resources, by choosing a few top-impact initiatives, software and changes in a carefully managed approach with realistic timelines.  Driving change in small service organizations is not only possible, but also as much a necessity for these numerous small and mid-sized firms as for the industry titans.