Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Michael Mendoza, Field Service Practice Lead at Hitachi Solutions America
Hitachi Solutions America Logo

Michael Mendoza


Field Service Practice Lead
Hitachi Solutions America

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

Day One: Technology & Process Innovation For Efficiency

Monday, August 19th, 2019


3:10 PM Interactive Workshop: Roadmap To Success In An Outcome-Based Service Model

Digital transformation is fundamentally changing field service business models. With margins getting tighter, and a hyper-competitive business landscape, digital transformation enables organizations to create profitable new channels – shifting from the traditional break-fix model (“we sell you equipment”) to an outcome-based model (“we sell you a result”).  
In order to reap the benefits and opportunities that an outcome based service model delivers, field service organizations must ensure that their business – and their business technology – are oriented the right way, and will best support this new direction. 
Join this session to learn the building blocks you need to deploy in order to set-up an outcome-based service model for success. 
1. See what’s driving digital transformation in the service economy, and what it means for business.  
2. Learn what people, processes, and technology needed for success.
3. Get a step-by-step roadmap on how to begin your outcome-based service model journey.