Field Service Amelia Island 2020

August 17 - 19, 2020

The Ritz-Carlton Amelia Island, FL

Adam Wolfe


Network Quality Manager
Catalina

Check out the incredible speaker line-up to see who will be joining Adam.

Download The Latest Agenda

Day Two: Disruptive Service & Customer Value

Tuesday, August 20th, 2019


1:55 PM Interactive Workshop: Using CPK (Process Capability & Performance) For A More Effective Measurement Of Service Performance

•Why mean time to resolve (MTTR) measurement is outdated and ineffective
•Explaining what CPK is and how its being used
•Showing how CPK measures variation from the mean and why this is so critical
•Exploring how automotive and other industries use CPK for their performance measurement