Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL

Brian Heaton


Senior Manager, Field Service
Omnicell

Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda

Day Three: Leadership & Service Revenue Generation

Wednesday, August 21st, 2019


1:30 PM Working Groups

Small-group roundtable discussions tasked with identifying 5 concrete actions to implement the strategy. Choose 1.

#1 Empowering Your Employees To Enhance Customer Support And Satisfaction
Sarah Wright, Director, Global Customer Support, Healthcare Informatics, ResMed

#2 Service Pricing Best Practices
Sid W. Hite III, COO, NuMoon Technologies

#3 Meeting Customer Intimacy Goals With Enhanced Service Operations
John Pastorik, Senior Territory Service Manager, Southeast Region,  Omnicell

#4 Targeting Mobile Application Enhancements That Drive Savings To The Business
Jon Kent, Manager, Corp Field Service Mobility, Cox

#5 Best Practices For Retaining Top Talent
Wayne Fowler, Jr., National Service Manager, Mettler-Toledo Product Inspection