Field Service East 2025

August 25 - 27, 2025

JW Marriott Orlando Grande Lakes, FL

Our Speakers

2024 Speakers

Gregory Ratcliff, Chief Innovation Officer at Vertiv

Gregory Ratcliff

Chief Innovation Officer
Vertiv

Jay Hoarell, Managing Director at Carrier Commercial Service - North America

Jay Hoarell

Managing Director
Carrier Commercial Service - North America

Valeria Zimenkova, Global Product Management Director, Field and Digital Services at Xylem Inc.

Valeria Zimenkova

Global Product Management Director, Field and Digital Services
Xylem Inc.

Len VanderHulst, SVP Global Service at Eppendorf

Len VanderHulst

SVP Global Service
Eppendorf

Eric Porter, VP of Centralized Services at Ricoh

Eric Porter

VP of Centralized Services
Ricoh

Brittany Benson, Head of Digital Operations at Siemens Energy

Brittany Benson

Head of Digital Operations
Siemens Energy

Danielle Waterworth, Vice President- NA Dealer & Customer Solutions/ Global Maintenance & Service Development at CNH Industrial

Danielle Waterworth

Vice President- NA Dealer & Customer Solutions/ Global Maintenance & Service Development
CNH Industrial

James Ruffalo, Sales Training Manager at CNH Industrial

James Ruffalo

Sales Training Manager
CNH Industrial

Kenny Brown, Senior Director, Global Surgical and Vision Care Franchise Business Technology at Alcon

Kenny Brown

Senior Director, Global Surgical and Vision Care Franchise Business Technology
Alcon

Leopoldo Peña, Global Director Technical Support and Training at Alcon

Leopoldo Peña

Global Director Technical Support and Training
Alcon

Patrick Dell, Field Vice President of Service Operations at Varian Medical Systems

Patrick Dell

Field Vice President of Service Operations
Varian Medical Systems

Rajib Bora, Vice President Field Services at XALT Energy/Freudenberg e-Power Systems

Rajib Bora

Vice President Field Services
XALT Energy/Freudenberg e-Power Systems

Stefan Krewerth, Director Supply Chain Strategies and Programs at Cepheid

Stefan Krewerth

Director Supply Chain Strategies and Programs
Cepheid

Jim Rivest, Vice President of Support Services North/South America at Screen GP Americas

Jim Rivest

Vice President of Support Services North/South America
Screen GP Americas

Zachary Siceloff, Director of Operations, Power Systems at Carolina Cat

Zachary Siceloff

Director of Operations, Power Systems
Carolina Cat

Craig Bruns, Vice President, Customer Support at Crown Equipment Corporation

Craig Bruns

Vice President, Customer Support
Crown Equipment Corporation

Travis Myers, Director of Customer/Product Support at JLG Industries

Travis Myers

Director of Customer/Product Support
JLG Industries

Mark Dilling, Service Manager at Anton Paar USA

Mark Dilling

Service Manager
Anton Paar USA

Christy Gaudet, Vice President, Operations, Sales, and Marketing Surgical at KARL STORZ Endoscopy-America, Inc.

Christy Gaudet

Vice President, Operations, Sales, and Marketing Surgical
KARL STORZ Endoscopy-America, Inc.

Alfred Zhu, Director Enterprise Applications and Services, at The Middleby Corporation

Alfred Zhu

Director Enterprise Applications and Services,
The Middleby Corporation

Naimish Rajyaguru, National Service Head at Symphony Limited

Naimish Rajyaguru

National Service Head
Symphony Limited

Greg Golden, Director Mobile Water Treatment at Trojan Technologies

Greg Golden

Director Mobile Water Treatment
Trojan Technologies

Chad Furphy, Director, Global Technical Service and Service Portfolio at ResMed

Chad Furphy

Director, Global Technical Service and Service Portfolio
ResMed

Roger Bias, Global Sr. Director Product Quality & Field Services at Catalina Marketing

Roger Bias

Global Sr. Director Product Quality & Field Services
Catalina Marketing

Chris Varley

Executive Director, Product Quality & Network Maintenance
Catalina Marketing

Kevin Hilbert, Director of Customer Services at Henny Penny

Kevin Hilbert

Director of Customer Services
Henny Penny

Amir Pasdar, Senior IoT Product Manager at Henny Penny

Amir Pasdar

Senior IoT Product Manager
Henny Penny

Jonielle Dedman, COO at EMSAR

Jonielle Dedman

COO
EMSAR

Syd Briggs, General Manager at Steele-Waseca Cooperative Electric

Syd Briggs

General Manager
Steele-Waseca Cooperative Electric

Travis C. McBride, Director of Operations at Alliance Material Handling

Travis C. McBride

Director of Operations
Alliance Material Handling

James Price, US Senior Service Manager at Signode Reliability Services

James Price

US Senior Service Manager
Signode Reliability Services

Nithin Skaria, Senior Operations Manager Services at Acuity Brands

Nithin Skaria

Senior Operations Manager Services
Acuity Brands

MaryAnne Stewart EdD, MBA, MLS (CSMLS), Assistant Professor and Clinical Coordinator Medical Laboratory Science Program at Wayne State

MaryAnne Stewart EdD, MBA, MLS (CSMLS)

Assistant Professor and Clinical Coordinator Medical Laboratory Science Program
Wayne State

Pat Foley, Principal & Owner at GET Foley Consulting LLC

Pat Foley

Principal & Owner
GET Foley Consulting LLC

Dhruv Desai, Solution Consultant at Circuitry.ai

Dhruv Desai

Solution Consultant
Circuitry.ai

Michael Blumberg, President at Blumberg Advisory Group

Michael Blumberg

President
Blumberg Advisory Group

Mike Libecki, Nat Geo Explorer/DELL Ambassador at Nat Geo Adventurer of the Year/DELL

Mike Libecki

Nat Geo Explorer/DELL Ambassador
Nat Geo Adventurer of the Year/DELL

Logan Lewis, COO at EnterBridge

Logan Lewis

COO
EnterBridge

Joe Kenny, VP of Customer Transformation at ServiceMax

Joe Kenny

VP of Customer Transformation
ServiceMax

Susie Turk, VP, Solution Engineering at Salesforce

Susie Turk

VP, Solution Engineering
Salesforce

Paul Whitelam, Chief Customer Officer, FSM at Salesforce

Paul Whitelam

Chief Customer Officer, FSM
Salesforce

Seth Robert, Field Service Executive at Formerly Elliott Group, Ebara Corp

Seth Robert

Field Service Executive
Formerly Elliott Group, Ebara Corp

Dennis Pappas

Senior Director of Global Field Service and Support
Sony Biotechnology Inc

Tim Burge, Director, Product Marketing at Aquant

Tim Burge

Director, Product Marketing
Aquant

Sarah Nicastro, VP of Customer Engagement at IFS

Sarah Nicastro

VP of Customer Engagement
IFS

Bulent Cinarkaya, VP & GM, Field Service Management at ServiceNow

Bulent Cinarkaya

VP & GM, Field Service Management
ServiceNow

Marc Guthrie, CEO at Help Lightning

Marc Guthrie

CEO
Help Lightning

Ashok Kartham, CEO at Circuitry.ai

Ashok Kartham

CEO
Circuitry.ai

Cat Neunzig, Sales Director at Neuron7.AI

Cat Neunzig

Sales Director
Neuron7.AI

Stephan Gelinas, VP of Global Customer Care at Ciena

Stephan Gelinas

VP of Global Customer Care
Ciena

Bill Donlan, Global CEO at Astound Digital

Bill Donlan

Global CEO
Astound Digital

Andrew Follett, Sr. Manager, Project Delivery for Field Services at Bell

Andrew Follett

Sr. Manager, Project Delivery for Field Services
Bell

Guillaume Lechasseur, Solution Lead Customer Experience at FX Innovation

Guillaume Lechasseur

Solution Lead Customer Experience
FX Innovation

Edward Krzysik, Vice President, Client Strategy at Help Lightning

Edward Krzysik

Vice President, Client Strategy
Help Lightning

Brett Buresh, Field Service Offering Leader at Deloitte

Brett Buresh

Field Service Offering Leader
Deloitte

Aditya Bhagat, Field Service Delivery Leader at Deloitte

Aditya Bhagat

Field Service Delivery Leader
Deloitte

John Gilbo, Client Executive at Syncron

John Gilbo

Client Executive
Syncron

2024 Advisory Board

Joseph Lang, VP Service Technology at Comfort Systems USA

Joseph Lang

VP Service Technology
Comfort Systems USA

Charles Hughes

Chief Operating Officer
High Wire Networks

Len VanderHulst, Former SVP Global Service at Eppendorf

Len VanderHulst

Former SVP Global Service
Eppendorf

Haroon Abbu, Sr VP Digital, Data & Analytics at Bell + Howell

Haroon Abbu

Sr VP Digital, Data & Analytics
Bell + Howell

Craig Bruns, VP, Customer Support at Crown Equipment Corp.

Craig Bruns

VP, Customer Support
Crown Equipment Corp.

Paul McDermott, Director of Service and Support at T2 Biosystems

Paul McDermott

Director of Service and Support
T2 Biosystems

John Christentary, Former Director, Global Technical Services at Medtronic Technical Fellow, Medtronic

John Christentary

Former Director, Global Technical Services
Medtronic Technical Fellow, Medtronic

Chetan Makam, Senior Vice President & General Manager at Terumo Blood and Cell Technologies

Chetan Makam

Senior Vice President & General Manager
Terumo Blood and Cell Technologies

Jatin Thakkar, General Manager, Global Services and Solutions at Carestream

Jatin Thakkar

General Manager, Global Services and Solutions
Carestream

Deniz Mullis, Tech Ops Director, Global Service Engineering at Cytiva

Deniz Mullis

Tech Ops Director, Global Service Engineering
Cytiva

Chantel King, Director, Service Operations at Woola Power

Chantel King

Director, Service Operations
Woola Power

Chris Westlake, VP, Life Sciences Technical Services at Genpact

Chris Westlake

VP, Life Sciences Technical Services
Genpact

Kevin Hilbert, Director of Technical Services at Henny Penny

Kevin Hilbert

Director of Technical Services
Henny Penny

Justin Herold, Senior Director, Global Operations at Boston Scientific

Justin Herold

Senior Director, Global Operations
Boston Scientific

Adan Deroche, Director, Customer Care Systems & TC at Sysmex America, Inc.

Adan Deroche

Director, Customer Care Systems & TC
Sysmex America, Inc.

Shawn LaRocco, Former VP & Global Head - Customer Solutions Business Unit at Olympus Corporation

Shawn LaRocco

Former VP & Global Head - Customer Solutions Business Unit
Olympus Corporation

Dennis Pappas, Associate Director, Field Service, NA at Sony Biotechnology

Dennis Pappas

Associate Director, Field Service, NA
Sony Biotechnology

Adam Gloss, COO at Impel

Adam Gloss

COO
Impel

Anthony Billups Jr, Former VP of Sales & Market Development at Comfort Systems USA

Anthony Billups Jr

Former VP of Sales & Market Development
Comfort Systems USA

Nick Cribb, President & CEO at Sam Service Inc.

Nick Cribb

President & CEO
Sam Service Inc.

Kris Olson, Senior Director, Supply Chain at Direct Supply

Kris Olson

Senior Director, Supply Chain
Direct Supply

Tim Spencer, VP North America Operations at Interblock Gamaing

Tim Spencer

VP North America Operations
Interblock Gamaing

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.

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