Alfred Zhu

Gain tools and learn how to apply data and metrics for better customer outcomes. Key Takeaways:

• Understanding the evolving landscape of customer expectations in field service.
• Practical strategies for proactive problem resolution and communication excellence.
• Leveraging technology to enhance operational efficiency and customer service.
• Building a customer-centric culture within field service teams.
• Join us in this enlightening session to gain actionable insights and strategies for enhancing customer satisfaction, ultimately driving the success and sustainability of your field service organization.

Embarking on a digital transformation journey in field service is a complex endeavor, involving not just the adoption of cutting-edge tools but also a fundamental shift in the organizational mindset. This panel discussion brings together seasoned experts who have successfully navigated digital transformation projects in the field service sector. Participants will gain valuable insights into strategies for gaining buy-in from key stakeholders and ensuring a seamless adoption of new tools by the workforce.