Amir Pasdar

Description: As technology rapidly advances, the integration of passive and active IoT presents a unique opportunity to redefine excellence in field service. This talk will take you on an exploratory journey into how combining the strengths of both passive and active IoT can transform the field service landscape. We'll delve into the integration of direct customer interaction, comprehensive historical datasets, real-time equipment monitoring, and the application of AI for predictive insights. Learn how these innovative approaches can assess the health of commercial equipment, foresee potential issues, and significantly improve customer satisfaction.

Key Takeaways:

Proactive Problem Solving: Gain insights into leveraging historical performance data and real-time monitoring to anticipate and resolve issues before they impact the equipment.

Fusion of IoT Technologies: Discover how the fusion of passive IoT with active IoT connectivity can create a cohesive ecosystem for existing equipment paving the way to a connected future.

AI at the Forefront: Investigate the role of generative AI in crafting superior customer experiences, from enhancing service interactions to preempting equipment failures.