Tim Burge

Director of Product Marketing Aquant

For over 15 years, I have used advanced data technologies to help people solve real-world business problems. I have worked in both the technology and agency worlds, focusing on bridging the gap between business and technology and assisting organizations in becoming more data-driven

Day 1: The AI-Powered Service Revolution

10:30 AM Master the AI Dialogue: Empowering Service Leaders to Shape Strategy Beyond Mere Adoption

AI is on every roadmap, but for service leaders, the question isn’t whether you need it. It’s how you’ll make it work for your team. Will you build it in-house? Buy a ready-made solution? Or risk rolling out tech that doesn’t understand the job?

In this session, we will explore the future of your AI strategy. We will examine the data behind the build vs. buy vs. blend discussion and unpack the must-have capabilities for AI in service, such as deep troubleshooting power, the ability to interpret complex schematics, Voice AI integration, and reading dense documentation like a technician’s second brain.

You’ll learn how to:

Make the case for AI that serves service, not the other way around
Align your decision with business KPIs, your AI council, and IT leadership
Avoid common traps that derail adoption and waste time

Check out the incredible speaker line-up to see who will be joining Tim.

Download The Latest Agenda