Field Service East 2025

August 25 - 27, 2025

JW Marriott Orlando Grande Lakes, FL

Rajib Bora

VP Field Services Freudenberg e-Power Systems

Day 1: The AI-Powered Service Revolution

10:40 AM Workshop 2: Predictive Service: The Next Frontier in Customer Experience

This interactive workshop explores how predictive service models are redefining customer expectations and operational excellence. Rajib will demonstrate how integrating IoT data streams with AI-driven analytics enables organizations to preemptively address customer needs, transforming service delivery from reactive troubleshooting to proactive partnership. Currently serving as VP Field Service at Freudenberg e-Power Systems, Rajib specializes in leveraging IoT, AI, and predictive analytics to drive revenue growth while maintaining cost-effective, high-performing operations. His expertise spans identifying process improvements, implementing cutting-edge technologies, and fostering customer-centric innovations that enhance loyalty and satisfaction.

Key Takeaways:

  • Understand how real-time IoT sensor data and machine learning algorithms predict equipment failures and customer pain points before they disrupt operations. 
  • Identify how analyzing behavioral patterns and operational data reveals upsell possibilities and service gaps.
  • Apply frameworks that integrate predictive analytics into operational workflows to reduce costs and improve efficiency.

Check out the incredible speaker line-up to see who will be joining Rajib.

Download The Latest Agenda