August 25 - 27, 2025
JW Marriott Orlando Grande Lakes, FL
This interactive workshop explores how predictive service models are redefining customer expectations and operational excellence. Rajib will demonstrate how integrating IoT data streams with AI-driven analytics enables organizations to preemptively address customer needs, transforming service delivery from reactive troubleshooting to proactive partnership. Currently serving as VP Field Service at Freudenberg e-Power Systems, Rajib specializes in leveraging IoT, AI, and predictive analytics to drive revenue growth while maintaining cost-effective, high-performing operations. His expertise spans identifying process improvements, implementing cutting-edge technologies, and fostering customer-centric innovations that enhance loyalty and satisfaction.
Key Takeaways:
Check out the incredible speaker line-up to see who will be joining Rajib.
Download The Latest Agenda