Brittany Benson

Embarking on a digital transformation journey in field service is a complex endeavor, involving not just the adoption of cutting-edge tools but also a fundamental shift in the organizational mindset. This panel discussion brings together seasoned experts who have successfully navigated digital transformation projects in the field service sector. Participants will gain valuable insights into strategies for gaining buy-in from key stakeholders and ensuring a seamless adoption of new tools by the workforce.

In an era marked by a growing emphasis on sustainability, field service operations are presented with a unique opportunity to embrace energy-efficient solutions that not only reduce environmental impact but also contribute to cost savings and operational efficiency. This discussion will unravel the various dimensions of energy-efficient practices, showcasing how organizations can integrate them seamlessly into their field service strategies.

In this thought-provoking panel discussion, industry experts will delve into one of the most critical decisions facing field service organizations – whether to build customized systems in-house or leverage third-party partners. The debate between building and buying systems to support field service operations is multifaceted, encompassing factors such as cost, customization, scalability, and long-term sustainability. Join our panel of seasoned professionals as they share insights, best practices, and real-world experiences to guide organizations in making informed decisions that align with their unique needs and strategic goals. Key Takeaways:

• Understanding the key considerations in the Build vs Buy decision for field service systems.
• Insights into the pros and cons of in-house development and third-party solutions.
• Strategies for cost management, customization, scalability, and security in both scenarios.
• Real-world examples and lessons learned from successful implementations.
• ROI and Cost Considerations
• Scalability and Future-Proofing