Marc Guthrie

What happens when AI doesn’t just support service but acts on it? Join this forward thinking session as we explore the emergence of Agentic AI in field operations and its ability to autonomously perform research, identify parts and equipment, and deliver troubleshooting procedures in real time. Learn how leading edge organizations will be leveraging Agentic AI within Enterprise Remote Visual Guidance (ERVG) to reduce resolution times, improve first time fix rates, and elevate customer satisfaction. You’ll also get an exclusive look at Help Lightning running on Apple Vision Pro your first glimpse into what the ultimate expert workstation looks like. This session is ideal for leaders looking to augment their teams, optimize service delivery, and future proof their operations.