Roger Bias

This session will focus on the critical relationship between operational excellence and customer experience in field service. Attendees will learn how to streamline processes, reduce response times, and implement best practices that enhance customer satisfaction. Key discussions will include leveraging technology for real-time communication, optimizing scheduling for timely service delivery, and utilizing customer feedback to drive continuous improvement.

Suggested Topics:

Table #1-Advancements in Tools and Technology for Field Service Trades

Corey Cassel, Senior Implementation Analyst, Catalina USA

Table #2-Best Practices for Managing Field Service Operations Across Trades

Roger Bias, Sr. Global Field Operations and Process Improvement Manager, Catalina Marketing

Table #3-Integrating technology legacy systems in Data Optimization

Table #4-Cultivating Service Value: Strategies for Organizational Alignment from Field to Management

Steve Nava, Sr. Director Service & Support, LGC Diagnostics & Genomics

Table #5-Optimizing Third-Party Partnerships: A Data-Driven Approach to Decision Making

Table #6- Unlocking Emotional Intelligence: The Hidden Superpower of Top-Performing Field Technicians

Hosts: Neuron 7, Circuitry.ai