August 25 - 27, 2025
JW Marriott Orlando Grande Lakes, FL
In this session, Roger will focus on how operational excellence serves as a foundation for exceptional customer experiences in field service. He will cover strategies to streamline workflows, reduce response times, and implement best practices that improve service quality and customer satisfaction. With over 20 years of experience at Catalina his skills include streamlining workflows, reducing response times, and implementing scalable solutions that enhance customer satisfaction while maintaining operational efficiency. Attendees will leave equipped with practical frameworks and tools to elevate their field service operations, delivering superior customer experiences through operational excellence.
Key Takeaways:
Table #1- Hosted by: Neuron 7
From AI Strategy to Success: Transforming Field Service with Turn-by-Turn Resolutions
Brian Bachofner, VP Product Marketing, Neuron7.ai
Table #2- Hosted by: CEO Circuitry.ai
Topic TBD
Table #3-Integrating technology legacy systems in Data Optimization
Table #4- Optimizing Third-Party Partnerships: A Data-Driven Approach to Decision Making
Table #5- TBD
Table #6- Unlocking Emotional Intelligence: The Hidden Superpower of Top-Performing Field Technicians
Join this interactive session to explore proven strategies for managing field service operations in multi-trade environments, where complexity, efficiency, and quality are paramount. Led by Roger Bias, Sr. Global Field Operations and Process Improvement Manager at Catalina Marketing, this working group will draw on Roger’s expertise in process optimization, automation, and data analysis, as well as his hands-on experience leading diverse, remote teams and implementing Lean Six Sigma methodologies across sourcing, vendor management, and project coordination.
Key Takeaways:
Check out the incredible speaker line-up to see who will be joining Roger.
Download The Latest Agenda