Regional Director of Service for the
Southeast United States and Northern Latin America (to include the
Caribbean). I currently lead a team of 8 District Managers who lead a
combined team of 112 Field Service Engineers. During the last 4 years, my organization
has led North America in numerous Operational Metrics. I assisted in
developing a strong program for leadership development within my
organization. Of the 8 Managers, 4 of the managers were trained from our
ranks of field engineers within the last 6 years. My region receives an average
NPS score of 62%. I am currently leading a team to define and develop new
roles that have a greater impact on our customers and provide an opportunity
for advancement for our field engineers.
Check out the incredible speaker line-up to see who will be joining Patrick.