Regional Director Service, Southeast North America, Latin America and Carib Varian Medical Systems
Regional Director of Service for the Southeast United States and Northern Latin America (to include the Caribbean). I currently lead a team of 9 District Managers who lead a combined team of 110 Field Service Engineers. During the last 4 years, my organization has led North America in Customer Service and Operational Excellence. I developed a strong program for developing leaders within my organization. Of the 9 Managers, 7 of the managers were trained from our ranks of field engineers within the last 6 years. During the past year, my region received a NPS score of 63% (leading the Americas). I am currently leading a team to define and develop new roles that have a greater impact on our customers and provide an opportunity for advancement for our field engineers.
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