James Ruffalo

Select two topics from our list below and join an in-depth conversation with your peers to share your experience, network, and learn from like-minded professionals sharing the same challenges and interests. These Round Table discussions will take place in two 25-minute rotations.

Table Topics:

Table 1: Driving Profit in Service - Kevin Hilbert, Director of Customer Services, Henny Penny

Table 2: New Tools to Measure Performance and Customer Satisfaction - Roger Bias Global Field Operations Process Improvement Manager, Catalina Marketing      

Table 3: Technology to Leverage AI for Field Service - Travis Myers , Director of Customer/Product Support , JLG Industries

Table 4: Optimizing Organizations and Operations for Service - Zachary Siceloff , Director of Operations, Power Systems , Carolina Cat 

Table 5: Scaling Training for Consistent Knowledge Distribution-James Ruffalo, Training Development and Delivery Manager , CNH Industrial

Table 6: Optimizing Product Lifecycle Services: A Comprehensive Approach for Efficiency, Effectiveness and Economy-Chris Varley, Executive Director, Product Quality & Network Maintenance, Catalina Marketing

Safety is paramount in any field service operation, and ensuring the well-being of field service technicians is a top priority for every organization. In this session, we will delve into the importance of safety protocols, technology, and tracking mechanisms to guarantee the safety of your field service team.

Key discussion points:

·       The importance of technician safety

·       Identifying hazards and risks

·       Implementing effective safety protocols

·       Leveraging technology for safety

·       Real-time monitoring and alerts

·       Data driven safety improvements

·       Ensuring compliance with safety regulations