Dennis Pappas
Director of Technical Support Services, North America Diasorin
August 10, 2026
4:25 PM Track B: Workshop K: Seeing the Whole Field: Building Remote & Cloud Dashboards That Actually Run Your Service Business
Service leaders are flooded with alerts, tickets, AI insights, and asset data, but very few teams have a unified cloud dashboard that turns all of that into decisions technicians can act on.
Dennis will share how Diasorin is designing remote monitoring and cloud management dashboards that combine IoT telemetry, AI-driven alerts, and FSM data into a single view to cut downtime, improve first-time fix, and shift from break–fix to proactive contracts. You'll discuss practical lessons on what to measure, how to visualize it for dispatch, engineering, and executives, and how to drive adoption so dashboards become a daily operating system, not just a report
Key takeaways include:
- Designing cloud dashboards that blend data into one actionable view for operations and leadership
- Communicating with data that supports proactive maintenance, roll-out avoidance, and better technician utilization
- Developing change management tactics to drive technician and dispatcher adoption that translates into faster resolution, higher uptime, and stronger CX
Check out the incredible speaker line-up to see who will be joining Dennis.
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