Zachary Siceloff

In the competitive landscape of field service management, one-size-fits-all service contracts no longer suffice. The key to building lasting customer relationships lies in providing customized solutions that align with the unique needs of clients. This session, "A-La Carte Service Contracts," delves into the art and science of tailoring field service agreements to meet and exceed customer expectations.

Select two topics from our list below and join an in-depth conversation with your peers to share your experience, network, and learn from like-minded professionals sharing the same challenges and interests. These Round Table discussions will take place in two 25-minute rotations.

Table Topics:

Table 1: Driving Profit in Service - Kevin Hilbert, Director of Customer Services, Henny Penny

Table 2: New Tools to Measure Performance and Customer Satisfaction - Roger Bias Global Field Operations Process Improvement Manager, Catalina Marketing      

Table 3: Technology to Leverage AI for Field Service - Travis Myers , Director of Customer/Product Support , JLG Industries

Table 4: Optimizing Organizations and Operations for Service - Zachary Siceloff , Director of Operations, Power Systems , Carolina Cat 

Table 5: Scaling Training for Consistent Knowledge Distribution-James Ruffalo, Training Development and Delivery Manager , CNH Industrial

Table 6: Optimizing Product Lifecycle Services: A Comprehensive Approach for Efficiency, Effectiveness and Economy-Chris Varley, Executive Director, Product Quality & Network Maintenance, Catalina Marketing

In this groundbreaking keynote session, attendees will embark on a journey into the future of field service operations—one where service becomes not just a cost center but a thriving profit center. The keynote will illuminate the transformative potential of subscription models in the field service sector, providing strategic insights and actionable takeaways for organizations seeking to shift from traditional service approaches to innovative, subscription-based revenue models. Hear about:

·       How organizations are successfully transitioning to subscription-based service revenue.

·       potential challenges and roadblocks in adopting subscription models.

·       strategies for overcoming resistance and addressing common concerns.

Explore how companies are:

·       Building a Subscription-Centric Culture

·       Customer-Centric Approaches

·       Measuring Success and ROI

·       Future Trends and Opportunities