Travis Myers

Join industry experts as they delve into the crucial intersection of product design, service delivery, and lifecycle management, unraveling the transformative potential of designing products with service excellence and lifecycle efficiency in mind. In an era where service organizations are seeking innovative ways to enhance profitability and efficiency, the role of product design takes center stage. This panel discussion will explore how forward-thinking companies are redefining their product development strategies to not only meet customer needs but also optimize service delivery, self-service and lifecycle management for sustained success.

Select two topics from our list below and join an in-depth conversation with your peers to share your experience, network, and learn from like-minded professionals sharing the same challenges and interests. These Round Table discussions will take place in two 25-minute rotations.

Table Topics:

Table 1: Driving Profit in Service - Kevin Hilbert, Director of Customer Services, Henny Penny

Table 2: New Tools to Measure Performance and Customer Satisfaction - Roger Bias Global Field Operations Process Improvement Manager, Catalina Marketing      

Table 3: Technology to Leverage AI for Field Service - Travis Myers , Director of Customer/Product Support , JLG Industries

Table 4: Optimizing Organizations and Operations for Service - Zachary Siceloff , Director of Operations, Power Systems , Carolina Cat 

Table 5: Scaling Training for Consistent Knowledge Distribution-James Ruffalo, Training Development and Delivery Manager , CNH Industrial

Table 6: Optimizing Product Lifecycle Services: A Comprehensive Approach for Efficiency, Effectiveness and Economy-Chris Varley, Executive Director, Product Quality & Network Maintenance, Catalina Marketing

In today’s dynamic and competitive work environment, keeping your workforce engaged is essential for achieving success. Engaged employees are more productive, innovative, and committed to organizational goals. This session focuses on workforce optimization, exploring effective tools and strategies to boost engagement and maximize your team’s potential.