Ashok Kartham

Specialist Circuitry.ai

Ashok Kartham is the founder and CEO of Circuitry.ai, a decision intelligence platform to optimize sales and service outcomes for manufacturers. Ashok Kartham is a successful serial entrepreneur with over 25 years of experience as CEO of technology and enterprise software companies. His long track record of innovation, vision for the industry, and ability to build fast growing companies, which has resulted in 4CS acquisition by PTC, and Mize merger with Syncron, has positioned him well to take on the role of CEO for Circuitry.ai.

Day 2: Exploring Service Business Model & Value Creation: Mastering Service Contract Execution

1:50 PM Track A: Autonomous Service Journey: Case Study: Service AI that Delivers the right fix, right part, right now.

Discover how a global manufacturer partnered with Circuitry.ai to improve its service operations using AI-powered decision intelligence. Faced with rising service costs, complex repairs, and technician shortages, the company set out to create an autonomous service journey where field teams, contact centers, and customers instantly get the right answers, the right fix, the right part, and the right decision every time.

This case study explores how AI advisors, analysts, and agents were deployed to guide diagnostics, recommend repairs, automate claims, and ensure parts availability.

You'll get actionable insights on:

Accelerating resolutions with real-time AI guidance.
Removing guesswork in diagnostics and repairs.
Automating claims and parts decisions.
Seamlessly connecting AI with FSM and CRM tools.

This session is for you if you want to scale technician performance, improve service efficiency, and deliver excellent customer outcomes.

Day 3: Optimizing 4 Operations: Navigating Complexities in Parts, Pricing, and Warranty

12:30 PM Track C: AI Advisory Lab

Come get your most burning AI questions and concerns answered in private session with other field service leaders who are working with AI vendors on use cases relevant to your business. The vendors will feature technical AI experts and thought leaders (not salespeople); the field service practitioners will be director level and higher focused on AI strategy.

Come to this session and meetings with one or two burning questions you want answered during these 15-minute meetings.

How it will work:

There will be 4-6 tables/stations, each featuring different vendors and client team featuring a unique use case or two
Each partner/client team will have given a quick 10-minute presentation during the general session on D1 or D2, explaining their use case and preliminary results.
Attendees who sign up in advance of the event will be given priority. (1 appointment per person/company please to start.)
At the appointment time, attendees can privately pose their questions to the AI experts and get focused and concrete feedback and advice about how best to proceed on their AI journey.

ADVISORY STATIONS & USE CASES

Station #1 Ascendo.AI

Field Service Use cases that show significant value

Kay Narayanan, CEO, Ascendo.AI

Station #2 Circuitry.ai

Autonomous Service Journey using AI-powered Service, Parts, and Warranty Decision Intelligence

Ashok Kartham, Founder & CEO, Circuitry.ai

Mark Hessinger, Strategic Advisor, Mark Hessinger Consulting

Dhruv Desai, Solutions Consultant, Circuitry.ai

Check out the incredible speaker line-up to see who will be joining Ashok.

Download The Latest Agenda