Ashok Kartham

Specialist Circuitry.ai

Ashok Kartham is the founder and CEO of Circuitry.ai, a decision intelligence platform to optimize sales and service outcomes for manufacturers. Ashok Kartham is a successful serial entrepreneur with over 25 years of experience as CEO of technology and enterprise software companies. His long track record of innovation, vision for the industry, and ability to build fast growing companies, which has resulted in 4CS acquisition by PTC, and Mize merger with Syncron, has positioned him well to take on the role of CEO for Circuitry.ai.

Day 2: Exploring Service Business Model & Value Creation: Mastering Service Contract Execution

1:55 PM Track A: Autonomous Service Journey: Case Study: Service AI that Delivers the right fix, right part, right now.

Discover how a global manufacturer partnered with Circuitry.ai to improve its service operations using AI-powered decision intelligence. Faced with rising service costs, complex repairs, and technician shortages, the company set out to create an autonomous service journey where field teams, contact centers, and customers instantly get the right answers, the right fix, the right part, and the right decision every time.

This case study explores how AI advisors, analysts, and agents were deployed to guide diagnostics, recommend repairs, automate claims, and ensure parts availability.

You'll get actionable insights on:

Accelerating resolutions with real-time AI guidance.
Removing guesswork in diagnostics and repairs.
Automating claims and parts decisions.
Seamlessly connecting AI with FSM and CRM tools.

This session is for you if you want to scale technician performance, improve service efficiency, and deliver excellent customer outcomes.

Check out the incredible speaker line-up to see who will be joining Ashok.

Download The Latest Agenda