As more field service teams adopt proactive and predictive capabilities, traditional time and materials contracts increasingly clash with what customers actually value: guaranteed outcomes, simple pricing, and less downtime. This panel brings together leaders who have launched uptime as a service, tiered subscription bundles, and "equipment as a service" or rent a product offerings, and who are wrestling with the operational, financial, and cultural changes required to make them profitable.

• Deciding when to move beyond time and materials using asset data, and customer expectations to identify where outcome, subscription, or rent-a-product models make economic sense
• Structuring practical price models, including how to define outcomes, set SLAs, bundling services and parts, and price risk
• Making organizational changes required to make these models work in the real world, from aligning sales incentives and service operations to upgrading data so you can deliver and prove the promised outcomes