August 25 - 27, 2025
JW Marriott Orlando Grande Lakes, FL
In today's hybrid business landscape, building rapport with customers is more complex than ever. This workshop addresses the complexities of building authentic customer rapport in a hybrid landscape, where virtual interactions and in-person engagements demand distinct yet complementary approaches. Jim will share proven strategies to foster trust, personalize experiences, and maintain consistency across all touchpoints. With seven years of leadership in customer service innovation, Jim specializes in bridging human-centric engagement with evolving digital tools. At Screen GP Americas, he has pioneered hybrid support models that combine AI-driven efficiency with empathetic, relationship-focused strategies to enhance customer loyalty and satisfaction.
Key Takeaways:
In an era where service revenue increasingly drives profitability, organizations face critical challenges in aligning isolated departments, harmonizing data ecosystems, and embedding customer insights into revenue strategies. Join our expert panelists- Jim, Ashley, Jatin, and Doug while they discuss how leaders across industries are breaking down barriers between finance, operations, sales, and service teams to unlock hidden revenue potential. Drawing on decades of collective experience in HVAC, medical imaging, industrial automation, and global service delivery, they will reveal actionable frameworks to transform service from a cost center to a profit engine.
Key Takeaways:
Check out the incredible speaker line-up to see who will be joining Jim.
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