Jim Rivest

In today's hybrid business landscape, building rapport with customers is more complex than ever. This session explores the art of connecting with customers both virtually and in-person, providing actionable strategies for fostering meaningful relationships in the digital age.

The discussion will explore the challenges of breaking down silos between departments, implementing effective communication strategies, and leveraging data-driven insights to optimize service revenue streams. Panelists share their experiences and best practices for creating a unified approach that maximizes the potential of service revenue while enhancing customer satisfaction and loyalty.

Key Takeaways:

• Implement a holistic revenue alignment strategy that integrates service offerings with overall business objectives to drive growth and profitability.
• Foster cross-departmental collaboration and communication to break down silos and create a unified approach to service revenue management.
• Leverage data analytics and customer insights to optimize service offerings, pricing strategies, and delivery models for improved revenue performance.