Field Service East 2024
August 13 - 15, 2024
JW Marriott Orlando Bonnet Creek Resort & Spa, FL
Naimish Rajyaguru is the National Service Head at Symphony Ltd. He is an engineering graduate and holds a postgraduate degree in marketing management. With 30 years of experience in revenue, sales, media, and after-sales operations, he has worked with global MNCs like LG, Whirlpool, and Videocon d2h. Currently, he is working with Symphony Limited, which is known as the world's leading brand in evaporative cooling solutions. Naimish is leading the entire spectrum of the services organization as a National Service Head. He is a competent and respected customer service professional with experience in leading operations, projects, customer support, revenue & retention, business development, network planning, and staff in the consumer durable and DTH industry. He has a proven track record in guiding sizable, cross-functional teams in the design, redesign, and launch of cutting-edge business solutions. He is an expert presenter, negotiator, and businessperson who can forge solid relationships with strategic partners and build consensus at multi-organizational levels
Day 1: Deep-Dive Workshop Day August 13th, 2024
9:05 AM Panel: Making The Shift From A Live To Self-Service Support Function
Join industry experts as they delve into the crucial intersection of product design, service delivery, and lifecycle management, unraveling the transformative potential of designing products with service excellence and lifecycle efficiency in mind. In an era where service organizations are seeking innovative ways to enhance profitability and efficiency, the role of product design takes center stage. This panel discussion will explore how forward-thinking companies are redefining their product development strategies to not only meet customer needs but also optimize service delivery, self-service and lifecycle management for sustained success.
Day 2: August 14th, 2024
2:45 PM Panel: Key Tools for a Profitable Service Organization: Hear How These Organizations Are Applying Data for Better Customer Outcomes
Running a profitable service organization requires a strategic and holistic approach. This session delves into the key tactics that can drive financial success and sustainable growth for your service-based business. Whether you are a startup or an established company, join us to learn essential insights from industry experts on optimizing your operations and maximizing profitability.
Check out the incredible speaker line-up to see who will be joining Naimish.
Download The Latest Agenda