Naimish Rajyaguru

National Service Head Symphony Limited

Naimish Rajyaguru, National Service Head at Symphony Limited, the global leader in evaporative cooling solutions, is a trailblazer in customer service and operational excellence. An engineering graduate with a postgraduate degree in marketing management, Naimish brings over three decades of expertise in revenue generation, sales, media, and after-sales operations. His illustrious career includes transformative leadership roles at global giants like LG, Whirlpool, and Videocon d2h, where he redefined service standards and drove innovation.

At Symphony, Naimish spearheads a nationwide service network, orchestrating a team of over 4,500 engineers and 1,000 Authorized Service Providers to deliver seamless, cutting-edge solutions across India. Renowned for his strategic vision, he has revolutionized call registration processes with API-driven automation, setting new benchmarks in efficiency and customer satisfaction. A master negotiator and dynamic presenter, Naimish excels at forging strategic partnerships and leading cross-functional teams to design and launch groundbreaking business solutions in the consumer durables and DTH industries.

A sought-after thought leader, Naimish captivates audiences with his insights on operational excellence, network planning, and customer-centric innovation. Honored as chairperson, speaker, and moderator at the prestigious Service Conference Singapore, he has inspired global audiences with his forward-thinking strategies. His ability to drive consensus across multi-organizational levels and deliver transformative outcomes makes him a standout voice at the WBR Service Conference East.

Day 1: The AI-Powered Service Revolution

9:50 AM Panel: The Human Touch in a Digital World: Balancing Automation with Personal Service

In today’s rapidly digitizing service landscape, finding the right balance between technological efficiency and genuine human connection is more critical than ever. This expert panel brings together leaders from across the service industry to explore how organizations can harness the power of automation while preserving the personal touch that builds lasting customer relationships. Drawing on their collective experience, the panelists will share practical approaches for integrating advanced technology with emotionally intelligent service delivery.

Key Takeaways:

Discover how leading organizations are designing service models that combine the speed and scalability of AI with the empathy and critical thinking of skilled human agents.
Learn why emotional intelligence is a cornerstone of exceptional customer service in the digital age.
Explore how customer feedback and behavioral data can be leveraged to continually refine the balance between automation and human interaction.

Day 3: Optimizing Aftermarket Operations: Navigating Complexities in Parts, Pricing, and Warranty

11:30 AM Warranty Basics: Streamlining Processes and Reducing Costs in Field Service

The session will detail how automation, data integration, and unified platforms can transform warranty processes-making claims handling faster, more accurately, and less costly. By leveraging advanced warranty management software, field service organizations can automate warranty registration, streamline claims processing, and ensure technicians have real-time access to warranty coverage in the field, all of which reduce manual errors and administrative overhead.

Attendees will learn how analyzing warranty data can reveal product defect patterns and customer pain points, empowering organizations to proactively improve product quality and reduce future claims. The session will also highlight the benefits of fully integrating warranty management with field service platforms, enabling seamless coordination between customer service, technicians, and inventory management for faster resolutions and higher customer satisfaction. Real-world examples will illustrate how these strategies lead to measurable cost savings, improved service delivery, and a stronger competitive edge.

Key Takeaways:

Automate warranty processes with modern software to streamline claims, reduce manual errors, and improve customer response times
Leverage data-driven insights from warranty analytics to identify recurring issues, enhance product quality, and prevent unnecessary claims
Integrate warranty management with field service platforms to provide technicians with mobile access to warranty data, optimize scheduling, and enable efficient, unified service delivery

Check out the incredible speaker line-up to see who will be joining Naimish.

Download The Latest Agenda