Kevin Hilbert

Select two topics from our list below and join an in-depth conversation with your peers to share your experience, network, and learn from like-minded professionals sharing the same challenges and interests. These Round Table discussions will take place in two 25-minute rotations.

Table Topics:

Table 1: Driving Profit in Service - Kevin Hilbert, Director of Customer Services, Henny Penny

Table 2: New Tools to Measure Performance and Customer Satisfaction - Roger Bias Global Field Operations Process Improvement Manager, Catalina Marketing      

Table 3: Technology to Leverage AI for Field Service - Travis Myers , Director of Customer/Product Support , JLG Industries

Table 4: Optimizing Organizations and Operations for Service - Zachary Siceloff , Director of Operations, Power Systems , Carolina Cat 

Table 5: Scaling Training for Consistent Knowledge Distribution-James Ruffalo, Training Development and Delivery Manager , CNH Industrial

Table 6: Optimizing Product Lifecycle Services: A Comprehensive Approach for Efficiency, Effectiveness and Economy-Chris Varley, Executive Director, Product Quality & Network Maintenance, Catalina Marketing

This session explores methodologies and best-practices on closing the loop with your customer information. Whether it’s AI, IoT, remote technologies the amount of data to examine and turn into actionable strategies can be daunting. In this deep-dive case studies you’ll learn where and how to look for those incremental differences of data that make large impacts on your service organization. Discussion includes:

• Pulling data-driven customer insights
• Developing proactive service strategies
• Providing omni-channel support
• Data privacy and security
• How to measure success going forward