Kevin Hilbert

Director, Customer Service Henny Penny

Kevin Hilbert is a seasoned customer service leader serving as Director of Customer Service, where he focuses on delivering exceptional customer experiences through strong relationships and empowered people. He believes that sustainable results are built by investing in teams, earning trust, and creating environments where employees feel valued, heard, and supported. With a strong background in team leadership, process improvement, and performance management, Kevin is known for translating customer and employee insights into actionable strategies that drive engagement, satisfaction, and long‑term loyalty. As a speaker, he brings a practical, real‑world perspective to topics such as relationship‑driven leadership, building high‑performing teams, and aligning customer experience with organizational culture. Kevin is passionate about developing leaders, strengthening connections, and fostering service cultures where people—and results—can thrive.