Michael Blumberg

In an era where service revenue increasingly drives profitability, organizations face critical challenges in aligning isolated departments, harmonizing data ecosystems, and embedding customer insights into revenue strategies. Join our expert panelists- Jim, Ashley, Jatin, and Doug while they discuss how leaders across industries are breaking down barriers between finance, operations, sales, and service teams to unlock hidden revenue potential. Drawing on decades of collective experience in HVAC, medical imaging, industrial automation, and global service delivery, they will reveal actionable frameworks to transform service from a cost center to a profit engine.

Key Takeaways:

• Implement a holistic revenue alignment strategy that integrates service offerings with overall business objectives to drive growth and profitability.
• Foster cross-departmental collaboration and communication to break down silos and create a unified approach to service revenue management.
• Leverage data analytics and customer insights to optimize service offerings, pricing strategies, and delivery models for improved revenue performance.

This fireside chat explores the critical integration of remote diagnostic tools with existing field service management platforms to create a seamless, unified system that enhances operational efficiency and service quality. By combining real-time equipment data, AI-driven diagnostics, technician scheduling, and inventory management, organizations can proactively identify and resolve issues before they escalate, significantly improving first-time fix rates and reducing costly repeat visits. The discussion will highlight best practices for overcoming technical and organizational challenges during integration, including data harmonization, security considerations, and user adoption. Drawing on real-world examples, panelists will demonstrate how leveraging AI and IoT technologies within FSM platforms enable predictive maintenance, dynamic resource allocation, and streamlined workflows that ultimately boost customer satisfaction and drive business growth.

Key Takeaways:

• Integrate remote diagnostic capabilities with FSM platforms to centralize data and streamline technician workflows for improved operational visibility.
• Leverage AI-powered diagnostics and real-time equipment monitoring to predict failures and prioritize service interventions, reducing downtime.
• Optimize scheduling and inventory management by synchronizing diagnostic insights with resource allocation, ensuring technicians have the right parts and skills on the first visit.

This session explores how artificial intelligence is fundamentally reshaping the aftermarket industry, with a focus on driving productivity and profitability across key business functions. The discussion will highlight real-world applications of AI-including predictive analytics for maintenance, AI-driven inventory management, automated customer service, and supply chain optimization-demonstrating how these technologies are transforming traditional aftermarket models into agile, data-driven operations. Panelists will share their hands-on experience implementing AI across global service networks, offering practical insights on overcoming integration challenges, maximizing ROI, and leveraging advanced analytics for continuous improvement. Attendees will gain a comprehensive understanding of how AI can be used not just for automation, but for smarter decision-making, improved demand forecasting, and delivering a best-in-class customer experience. The conversation will also address the future of AI in aftermarket services, including emerging trends and strategies for staying ahead in a rapidly evolving marketplace.

Key Takeaways:

• Implement AI-driven predictive analytics to anticipate equipment failures, optimize maintenance schedules, and reduce unplanned downtime-boosting both efficiency and customer satisfaction
• Leverage AI-powered inventory management to enhance demand forecasting, minimize stockouts and excess inventory, and ensure the right parts are available at the right time-driving cost savings and improved service levels
• Automate customer service and data processes with AI tools such as chatbots, smart manuals, and natural language search, enabling faster response times, higher data accuracy, and a more seamless customer experience

Many Field Service teams operate under the shadow of their OEM parent-reliant on product quality while struggling to articulate their value. In this engaging session, Michael Blumberg introduces the Guru Marketing Framework—a strategic playbook for service leaders seeking to rise above commoditization, establish market authority, and accelerate growth. Learn how to craft a compelling value proposition, educate your market, leverage AI to scale your message, and turn customers into advocates who drive sustainable demand.