Michael Blumberg

This panel explores how artificial intelligence is fundamentally reshaping the aftermarket industry, with a focus on driving productivity and profitability across key business functions. The discussion will highlight real-world applications of AI-including predictive analytics for maintenance, AI-driven inventory management, automated customer service, and supply chain optimization-demonstrating how these technologies are transforming traditional aftermarket models into agile, data-driven operations. Panelists will share their hands-on experience implementing AI across global service networks, offering practical insights on overcoming integration challenges, maximizing ROI, and leveraging advanced analytics for continuous improvement. Attendees will gain a comprehensive understanding of how AI can be used not just for automation, but for smarter decision-making, improved demand forecasting, and delivering a best-in-class customer experience. The conversation will also address the future of AI in aftermarket services, including emerging trends and strategies for staying ahead in a rapidly evolving marketplace.

Key Takeaways:

• Implement AI-driven predictive analytics to anticipate equipment failures, optimize maintenance schedules, and reduce unplanned downtime-boosting both efficiency and customer satisfaction
• Leverage AI-powered inventory management to enhance demand forecasting, minimize stockouts and excess inventory, and ensure the right parts are available at the right time-driving cost savings and improved service levels
• Automate customer service and data processes with AI tools such as chatbots, smart manuals, and natural language search, enabling faster response times, higher data accuracy, and a more seamless customer experience

Many Field Service teams operate under the shadow of their OEM parent-reliant on product quality while struggling to articulate their value. In this engaging session, Michael Blumberg introduces the Guru Marketing Framework—a strategic playbook for service leaders seeking to rise above commoditization, establish market authority, and accelerate growth. Learn how to craft a compelling value proposition, educate your market, leverage AI to scale your message, and turn customers into advocates who drive sustainable demand.

The discussion will focus on how organizations can leverage automation, advanced inventory management, and streamlined repair workflows to transform depot repair from a cost center into a strategic advantage. Panelists will explore the latest technologies and process innovations that minimize equipment downtime, reduce operational expenses, and deliver a superior customer experience-ultimately strengthening loyalty and competitive positioning. Join Bruce Nelson and our panelists as they share actionable insights and innovative approaches to transforming depot repair into a driver of profitability and customer satisfaction.

Key Takeaways:

• Streamline Processes: Implement automated systems and optimized workflows to reduce repair times and enhance efficiency.
• Cost Reduction Strategies: Leverage fixed-price contracts and reduce inventory costs to lower operational expenses.
• Customer Experience Enhancement: Use real-time visibility and communication to keep customers informed, improving satisfaction and loyalty.