Field Service East 2025

August 25 - 27, 2025

JW Marriott Orlando Grande Lakes, FL

Our Speakers

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.

Speakers

Electronic Manufacturing, Industrial Engineering

Amanda Moore, Head of IT, Customer Solutions, Support & Field Service at Schneider Electric

Amanda Moore

Head of IT, Customer Solutions, Support & Field Service
Schneider Electric

Kim Fenrich, Industrial Automation Service Product Manager - Simulation Technologies at ABB

Kim Fenrich

Industrial Automation Service Product Manager - Simulation Technologies
ABB

Drey Taylor, Director, Field Service at Acuity Brands Lighting

Drey Taylor

Director, Field Service
Acuity Brands Lighting

Lien A. Randle, Senior Director, Contracts, Training and Development at Mitsubishi Electric

Lien A. Randle

Senior Director, Contracts, Training and Development
Mitsubishi Electric

Ray Caul, Head of Retail Solutions and Operations at Fujitsu Ltd.

Ray Caul

Head of Retail Solutions and Operations
Fujitsu Ltd.

Construction, Heavy Machinery

Greg Wilson

Director of Service
Cincinnati Incorporated

Paul Hatfield, Director, Product Support and Field Service, Aftermarket Solutions- AG at CNH Industrial

Paul Hatfield

Director, Product Support and Field Service, Aftermarket Solutions- AG
CNH Industrial

Mike Dixon, Service Support Manager at Hitachi Construction Machinery Loaders America Inc.

Mike Dixon

Service Support Manager
Hitachi Construction Machinery Loaders America Inc.

Aerospace and Defense

Paul Oliver, Vice President, Customer Services at Airbus

Paul Oliver

Vice President, Customer Services
Airbus

Joe Eltman, Senior Manager, Commercial Global Sustainment at Sikorsky Aircraft

Joe Eltman

Senior Manager, Commercial Global Sustainment
Sikorsky Aircraft

Josef Kreigmair, Representative Production Turbine Blade / Structure Castings at MTU Aero Engines AG

Josef Kreigmair

Representative Production Turbine Blade / Structure Castings
MTU Aero Engines AG

Information Technology Services, Computer Networking

Laura McCarty, Senior Director CX at Cisco

Laura McCarty

Senior Director CX
Cisco

Michelle Vaccarello, VP Shared Services at Ricoh Americas

Michelle Vaccarello

VP Shared Services
Ricoh Americas

Sophia Williams, VP and General Manager, Telecom and Technology Business Unit at NCR

Sophia Williams

VP and General Manager, Telecom and Technology Business Unit
NCR

Charles Hughes, Chief Operating Officer at High Wire Networks

Charles Hughes

Chief Operating Officer
High Wire Networks

Telecommunications:

Kathleen Hayes, Senior Director, Operations Strategy at Charter Communications

Kathleen Hayes

Senior Director, Operations Strategy
Charter Communications

Wes Vurma, Director, Business Intelligence at Bell Canada

Wes Vurma

Director, Business Intelligence
Bell Canada

Anurag Bhatnagar, Senior Director – Software Engineering, Hughes Network Systems at Hughes Network Systems

Anurag Bhatnagar

Senior Director – Software Engineering, Hughes Network Systems
Hughes Network Systems

Medical Devices, Biotech

Bart Talloen, Vice President Supply Chain Strategy at Johnson & Johnson

Bart Talloen

Vice President Supply Chain Strategy
Johnson & Johnson

Sultan Aziz, Senior Director, Product Supply Strategy Management at Johnson & Johnson

Sultan Aziz

Senior Director, Product Supply Strategy Management
Johnson & Johnson

Rick Brandl, Senior Director of Global Service Solutions at Medtronic

Rick Brandl

Senior Director of Global Service Solutions
Medtronic

Kevin Derr, Head of Data Analytics and Chief Security Officer at Auris Health

Kevin Derr

Head of Data Analytics and Chief Security Officer
Auris Health

Bob Mumper, Senior Director, Head of Southeast Field Service at Siemens Healthineers

Bob Mumper

Senior Director, Head of Southeast Field Service
Siemens Healthineers

Byron Clark, Vice President- North America Field Service Operations at 3M Health Care, Medical Solutions Division

Byron Clark

Vice President- North America Field Service Operations
3M Health Care, Medical Solutions Division

John Wise, Director of Technical Services at Eppendorf North America

John Wise

Director of Technical Services
Eppendorf North America

Sarah Wright, Director, Global Customer Support at ResMed

Sarah Wright

Director, Global Customer Support
ResMed

Stan Porchia, Director, Field Service Operations Canada at Swisslog Healthcare

Stan Porchia

Director, Field Service Operations Canada
Swisslog Healthcare

Kelly O’Neal, Director of Service at Monteris Medical

Kelly O’Neal

Director of Service
Monteris Medical

Bradley Devine, Senior Director of Operations, IV Solutions at Omnicell

Bradley Devine

Senior Director of Operations, IV Solutions
Omnicell

Luca Sancisi

Senior Manager – Implementation
Omnicell

Ross Brewer, National Service Director at Belimed

Ross Brewer

National Service Director
Belimed

Steve Meyers, Regional Field Support Leader, Diagnostics at IDEXX

Steve Meyers

Regional Field Support Leader, Diagnostics
IDEXX

Michael Queen, Director, Global Customer Support at Luminex Corporation

Michael Queen

Director, Global Customer Support
Luminex Corporation

Nader Bayani, Senior Director, Service & Support at Fluidigm Corporation

Nader Bayani

Senior Director, Service & Support
Fluidigm Corporation

Manny DeLaRosa, Southeast Region Service Manager at Lumenis Inc

Manny DeLaRosa

Southeast Region Service Manager
Lumenis Inc

Printing, Imaging and Optical Products

Allen Filson, Director, Professional Services at Canon Solutions America

Allen Filson

Director, Professional Services
Canon Solutions America

Commercial, Residential and Facility Services:

Brian Frye, Director, Service Field Operations at Otis Elevator

Brian Frye

Director, Service Field Operations
Otis Elevator

Dan Kelly, Director, Field Service at Hunter Douglas

Dan Kelly

Director, Field Service
Hunter Douglas

Stacy Sherman, Director, Customer Experience and Employee Engagement at Schindler Elevator Corporation

Stacy Sherman

Director, Customer Experience and Employee Engagement
Schindler Elevator Corporation

Dot Mynahan, Executive Director, Field Operations at Otis Elevator

Dot Mynahan

Executive Director, Field Operations
Otis Elevator

Mike McElrath, President at EMCOR Facilities Services

Mike McElrath

President
EMCOR Facilities Services

Refrigeration Systems, HVAC, Plumbing:

Greg Parker, Director of Services at Thermo King

Greg Parker

Director of Services
Thermo King

Vince Canino, President & COO at Smardt Chiller Group Inc.

Vince Canino

President & COO
Smardt Chiller Group Inc.

Brad Haeberle, Vice President, Solutions and Services, Building Technologies Division at Siemens

Brad Haeberle

Vice President, Solutions and Services, Building Technologies Division
Siemens

Energy, Oil & Gas, Renewables:

Edward Morris, Head of Digital Marketing, Generation Service at Siemens Energy

Edward Morris

Head of Digital Marketing, Generation Service
Siemens Energy

Carlos M. Gomez, Regional Services Executive, North America at Baker Hughes, a GE Company

Carlos M. Gomez

Regional Services Executive, North America
Baker Hughes, a GE Company

Utilities:

Syd Briggs, General Manager at Steele-Waseca Cooperative Electric

Syd Briggs

General Manager
Steele-Waseca Cooperative Electric

Diana Bricknell, Director, Electric Transmission Operations at Pacific Gas & Electric Company

Diana Bricknell

Director, Electric Transmission Operations
Pacific Gas & Electric Company

Consumer Goods & Electronics:

Jamie Beck, Vice President, National Field Service Operations at Peloton

Jamie Beck

Vice President, National Field Service Operations
Peloton

Steven Zannos, Senior Director, Customer Care at Electrolux Major Appliances NA

Steven Zannos

Senior Director, Customer Care
Electrolux Major Appliances NA

Food & Beverage, Restaurant Equipment:

Kevin Hilbert, CFSP, Manager of Technical Services – North America at Henny Penny

Kevin Hilbert

CFSP, Manager of Technical Services – North America
Henny Penny

Darlene Gabbard, Director of Technical Services at Henny Penny

Darlene Gabbard

Director of Technical Services
Henny Penny

Gaming Industry:

David D. Douglas, VP Service Management at Scientific Games

David D. Douglas

VP Service Management
Scientific Games

Equipment Contracting and Third Party Field Service:

Pete Wayne, Chief Information Officer at Oscar W. Larson

Pete Wayne

Chief Information Officer
Oscar W. Larson

Industry Associations, Market Research & Academics:

Bill Pollock, President & Principal Consulting Analyst at Strategies For Growth

Bill Pollock

President & Principal Consulting Analyst
Strategies For Growth

2020 Event Partners

Marne Martin, President of IFS Service Management at IFS

Marne Martin

President of IFS Service Management
IFS

Event Director

Antonia Kay, Field Service Portfolio Director at WBR

Antonia Kay

Field Service Portfolio Director
WBR

Our Sponsors: